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ZubairH's avatar
ZubairH
Joining in
5 days ago

Appointments

Signed up for virgin media on the 1st of May. 
The first appointment was on the 16th May. Installation date was ‘delayed’ and changed to 5th of June. Then no communication at all regarding the missed appointment. Spoke to someone on the web chat feature and they said it was cancelled because of permissions from the council? Then they said prepull works will happen on the 9th with no further explanation.
It is now the 9th of June and currently 19:55. No one has turned up and no communication has been given from virgin media. 
I also don’t understand why extra works need to be done when my neighbours also have virgin media. So why is it such a hassle to set it up for me. 
Can Someone from virgin media please help and get this sorted out. There is currently no communication from virgin media and I am stuck without WiFi. 

Broadband
complaint
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1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    4 days ago

    Hello ZubairH,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your installation. We apologise for the missed appointment that you've had and that nobody had shown up yesterday, exterior work appointments can be done up until 24 hours before your install. I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L