Forum Discussion

Vic6's avatar
Vic6
Joining in
7 months ago

Compensation for missed technician appointment

I reported a fault with my V6 box and got an email setting up an appointment.  The technician did not come and, when I got through to Virgin, I was told that no appointment had been made, but there was no explanation for the email booking the appointment.  I wasted four hours waiting for the technician.  Am I able to get compensation?

  • newapollo's avatar
    newapollo
    7 months ago

    Hi Vic6 

    PM stands for private message.  In other words it will only be visible between you and the VM forum team member (John_GS) and not other forum users

    If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox for the PM (private message).

    If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'.

  • John_GS's avatar
    John_GS
    Forum Team
    7 months ago

    Hi Vic6 

    Thanks for posting and welcome to the community. Sorry to hear of any TV issues and the subsequent dispute over the engineer visit.

    I'll send you a PM now to assist further.

      • newapollo's avatar
        newapollo
        Very Insightful Person
        7 months ago

        Hi Vic6 

        PM stands for private message.  In other words it will only be visible between you and the VM forum team member (John_GS) and not other forum users

        If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox for the PM (private message).

        If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'.