Forum Discussion

Vic6's avatar
Vic6
Joining in
7 months ago
Solved

Compensation for missed technician appointment

I reported a fault with my V6 box and got an email setting up an appointment.  The technician did not come and, when I got through to Virgin, I was told that no appointment had been made, but there w...
  • newapollo's avatar
    newapollo
    7 months ago

    Hi Vic6 

    PM stands for private message.  In other words it will only be visible between you and the VM forum team member (John_GS) and not other forum users

    If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox for the PM (private message).

    If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'.

John_GS's avatar
John_GS
Forum Team
7 months ago

Hi Vic6 

Thanks for posting and welcome to the community. Sorry to hear of any TV issues and the subsequent dispute over the engineer visit.

I'll send you a PM now to assist further.

Vic6's avatar
Vic6
Joining in
7 months ago

What's a PM?

  • newapollo's avatar
    newapollo
    Very Insightful Person
    7 months ago

    Hi Vic6 

    PM stands for private message.  In other words it will only be visible between you and the VM forum team member (John_GS) and not other forum users

    If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox for the PM (private message).

    If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'.