Forum Discussion
7 Replies
- Steven_L
Forum Team
Hello mo_d2009,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your broadband connection at the moment. Does this only happen in the evening and is the connection okay for the rest of the day? Have you tried to reboot the hub since the issues started?
Kind Regards,
Steven_L
- mo_d2009Settling in
Hello,
Yes it is only in the evening, the connection is fine the rest of the day, i have turned it on and off many times.
- AdduxiVery Insightful Person
Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.It may be the Hub is not completing any updates, so the factory reset should help.
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