Switched From Sky But Still Charged For Both
When I switched from Sky in The summer I was told Virgin would inform SKY of my change of broadband but I had to tell them myself about the change of TV.
I have just had a call from SKY saying they had not been informed by Virgin and so I have done so. This means that I have been double charged for 2 months for my broadband service.
Who do I speak to to get this refunded. My understanding is that via the Ofcom ‘One Touch Switch’ process, Virgin are obligated to inform SKY about my switch.
https://www.ofcom.org.uk/phones-and-broadband/switching-provider/easier-than-ever-to-switch
Hello Turnerward,
Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your switch-over.
I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
Kind Regards,
Steven_L
