Virgin Media Charging for Switching to another Broadband Provider

I wanted to share my experience with Virgin Media to warn others who are planning to switch providers.

I decided to switch my broadband and phone service from Virgin Media to EE/BT, with my new service set to start on 26th March 2025. My new Virgin Media contract was also due to begin on the same date, increasing my monthly charge to £80.92.

Because of the price change, I arranged for EE/BT to take over my broadband and phone from 26th March 2025. However, on 3rd February 2025, Virgin Media unexpectedly disconnected my service. When I contacted customer service, they claimed EE/BT had requested the disconnection. I then called EE/BT, and they confirmed that they had not made such a request and would only contact Virgin Media after my new service was fully installed and working.

After explaining this to Virgin Media, they restored my service on 4th February 2025—but then I received a Service Change Receipt listing additional charges:

• Initial monthly service charge: £82.68
• Other items & charges: £105.70

Then, on 25th February 2025, Virgin Media issued a bill that they called closing bill for £231.95, covering the period from 3rd February to 3rd April 2025—even though my contract was originally set to end on 25th March 2025.

It seems Virgin Media is making unauthorised service changes and adding unexpected charges when customers leave for another provider. Others have reported similar experiences— inflated final closing bills.

If you’re switching away from Virgin Media, this is what you should expect.