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Villaman68's avatar
Villaman68
Tuning in
21 days ago

Overcharged for M500 Broadband for 14 months!!

I have been charged £50.76  a month for M500 broadband since November 2024 which apparently includes a discount! Your M500 broadband only price was £33 per month. I'm also an O2 customer which is supposed to get a FREE upgrade to double my speed to Gig1. Gig1 pricing in November 2024 was £39.99. Can you explain why I've been charged £50.76 for Gig1 broadband as an O2 customer? Also why are you offering me the price of £58.88 to remain on the same M500 FREE upgrade volt Gig1  package when the price listed on your website is £26.99. I have been a VirginMedia/Blueyonder customer for nearly 20 years and find it disgusting that you abuse loyal customers in this way. 

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3 Replies

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    21 days ago

    Listed prices on the website are for new customers only. 

    Discounts expire. 

  • carl_pearce's avatar
    carl_pearce
    Superstar
    20 days ago

    There's no such thing as being 'overcharged' unless your contract price doesn't match what you are paying, more how hard you push VM to get the price down at renewal time, which you clearly haven't done.

    Trying to get the price down over 12 months after is going to get you nowhere.

    There is also no 'loyal customer' with VM, just good new customer 'churning' deals in the hope they 'forget' to check what they are paying post initial deal, which in this case appears to have worked well for VM.

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    19 days ago

    Hi Villaman68 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear these concerns about your billing and package costs!

    We have some offers on the website 👉 https://www.virginmedia.com/virgin-media-o2 which are exclusive introductory offers (they are available to new customers when joining us). We do still have a range of great deals available for existing customers! You can check out ones which have been specifically tailored for you via your online account 👉 virg.in/myVM or by running through the options with an agent. 

    If you are on a Volt package (where your O2 and VM services are connected) you will gain access to a number of VOLT benefits including a boosted broadband speed,  boosted connectivity (Wi-Fi MAX for free), double data, and increased roaming destinations. If your broadband speed is currently showing as M500 rather than V500, it indicates you aren't currently on a VOLT package. 

    We'd need to take a few details via PM so we can take a look at your billing and package and confirm what's happening and offer some help to get things sorted. Please keep an eye on your Inbox 📩 in the top right corner of the page. 

    We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞