Hi,
My 18 month broadband deal ended in November and before it did I changed to the monthly social tariff. Now I am being charged nearly 3 x more than I should be and I cannot get hold of an agent on live chat.
Can anyone help?
Thanks.
Forum TeamHello Sammy9,
Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your contract at the moment.
Did you receive the contract for the social media tariff and consent to the changes?
Kind Regards,
Steven_L
Thanks for your reply.
Yes I did. I received an email.
Forum TeamThank you so much for reaching out and explaining what’s happened Sammy9. We completely understand how frustrating this must be, especially after switching to the social tariff and now seeing charges that are much higher than expected. I’m really sorry for the inconvenience this has caused.
As Steven isn’t available right now, I’ll pick this up for you. Could you do me a favour and confirm the price you believed you were supposed to pay under the social tariff, and what you’re currently being charged? Also, please let us know when you accepted this new contract.
Once we have those details, we’ll be able to investigate this properly and make sure everything is corrected for you. Thank you for your patience while we work through this – we’ll do everything we can to get this resolved quickly😀
Youll struggle to get any compo from VM. This company operates as a cartel or mafiosa. They are an absolute shambles, the regulator needs to wake up and close them down.
