Broadband & Phone Closing Bill
My broadband and phone services finished yesterday (25th September) but today I have received notification of a bill and direct debit payment for the period 1st to 31st October. My previous bill was paid in full by direct debit and I should really be entitled to a small credit for the last few days of September..
I have tried twice this afternoon to get through to an agent via the app and twice I've been transferred to WhatsApp but having responded 'Hi' to the automated message in WhatsApp nothing further happens.
This is absolutely appalling. I don't mind using web chat or whatever to get a problem sorted but this experience is totally unacceptable
Messing with the regular direct debit payment, in the closing stages of leaving VM, is never a good move for the customer as has been shown by countless past topics on here (even when the customer has been in the right all along).
If VM thinks it is owed money (rightly or wrongly) it will simply start its debt recovery processes. The end stage of those is a visit from debt collectors and a default on the customer's credit history.
I would suggest that philhunt47 waits a few days after disconnection and sees if a final bill comes through showing a corrected balance before taking any further action