Forum Discussion

Zarjaz's avatar
Zarjaz
Tuning in
4 months ago
Solved

Closing my email account inappropriately

I've read the email threads about Virgin closing emails accounts from those who no longer have broadband with Virgin.

My situation is that I'm getting told that they will be deleting an email account I opened many years ago with (virgin.net), but I continue to have virgin broadband and haven't changed anything! I've called, but can't get anyone to take responsibility.

I've now had a "14 day" final warning. 

What can I do to retain my virgin.net email account?

  • No problem at all Zarjaz Please do not hesitate to contact us if you need any further help 🙂

  • goslow's avatar
    goslow
    Alessandro Volta

    If you have a current VM broadband connection you may have an option to link the virgin.net mailbox to that (with a few conditions attached to be able to do it).

    You need to wait for a VM forum person to reply here to do that. They usually reply within a few days.

    Given that you are now down to your last 14 days a VIP or moderator may possibly escalate for you if they happen on your topic.

    • Zarjaz's avatar
      Zarjaz
      Tuning in

      This is what's so frustrating! The email address *IS* linked to my Broadband account, and has been since the start, many years ago. This is why I can't believe these emails saying they're going to delete it....

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        I would, in any case, make a full archive of this mailbox asap, and even go so far as to move email provider to any NON ISP provider.  I we look at the mass "redundant" email purge going on and the fact VM have not allowed new email accounts for over two years, it speaks volumes?

  • No problem at all Zarjaz Please do not hesitate to contact us if you need any further help 🙂