Linking Virginmedia.com email address
Hello all, I've read through various posts and can't find anything that is the same situation. I have a virginmedia.com email address which I used to use to log into My Virgin Media. The email address is in use and still working fine in an email app. Last year, I was prompted to change to an external email address for log un so used Gmail as the log in. My virginmedia.com email address is still working fine through an email app. A few months ago, I set up the virginmediaO2 account when prompted. It said it would link my virginmedia.com email account but never has. The email still works fine through an email app but I can't log in through webmail. I also don't have it listed under Identity Settings. I'm really at a loss how to sort it and I'm worried that my virginmedia.com email address is floating around unattached to any account and gets shut down without warning. Any help would be gratefully received.161Views0likes7CommentsNo Access to VM Web Mail & VM/O2 Link ??
Following the tie up VM/O2 my wife can no longer access her Virgin Media Web email. I spoke to the help centre who told me how to access the web email for myself which was a success, I explained my wifes email was also not accesible, however I was told to use the same process for my wife. In doing so the system wants to link and create a VM/O2 account for my wife ( I already thought she had one but who am I to question this). I try to do this but it tells me my wifes telephone is linked to another account (Mine) and requests I release it via an email link so it can be now linked to my wifes VM/O2 account which I agree to and also verify the action just taken, however nothing happens except the count down for the approval of the link switch just keeps running. I do this in the vain attempt to access my wifes web mail for her to look for messages she is not receiving but expecting. I think you need to have a masters degree in IT or be an expert in hacking to navigate the email systems now. I am slowly running out of patience can someone for VM and or O2 please help and sort this out.56Views0likes1CommentLeft Virgin 8 years ago, virginmedia.com email still working. How do I close it down?
As per the title. I left Virgin Media about 8 years ago, but today I had an email forwarded from the associated virginmedia.com address. It was from a forum I'd registered with using that address, and the forum is one that seldom sends emails. So it appears the virginmedia.com email address is still active. I'd assumed Virgin would close it and set up forwarding to my current email address, which is how the virginmedia.com address ended up with me today. Now I want to log into it to see what else has been going there, check it hasn't been hacked or anything and close it. I've set up my new 'virginmedia02' ID, but it won't let me access my email because I don't have a current Virgin account (and won't have - I'm no longer in the UK). Virgin customer service (oh, how I remember them of old...) are elusive and guarded by a phalanx of useless AI. Any thoughts on how I could check my old virginmedia.com email account? thanks.63Views0likes3CommentsNtlworld email down
I am unable to sign into my ntlworld email. When I go to mail.virginmedia.com, it says “We'll be back soon You may be having some issues accessing your email service at the moment. Please don't reset your password. We are sorry about this. Our engineers are looking at fixing this as soon as possible.” It has been like this for a week now, the email is also not working on my already signed in devices. When will this be fixed?342Views0likes24CommentsShutting down my NTLworld email address
PLEASE CAN ONE OF THE FORUM TEAM HELP ME? I had to leave Virgin Media in May 2024 after being a loyal customer for many years. I moved to an area without Virgin (sob) so had to suffer the pain of changing my email address (sob, sob, sob....). I had been with Virgin so long that my email address was an NTL address! When I closed the account I was assured that my email would stop working after 90 days, however, here we are, some 600 days later and it still works! I don't want it any more and I want to permanently delete it...... HOW CAN I GET THIS TO HAPPEN? Thank you in advance79Views0likes2Comments
Blueyonder emails no longer working
Ok, what's changed guys and what are we expected to do to resolve it or are you rolling back your change since its broken everything ? I have multiple email accounts (@blueyonder.co.uk) and they are all no longer working, not only that but i can't log onto your portal. My entire life uses these email addresses and is going to be a major, if possible at all, task to get myself sorted out with other email accounts, really not viable at all. I have been with you guys since telewest, so a very very long time. Can somebody get back to me asap please with a fix, explanation of this change and also why i wasn't even aware of something so drastic it warrantied a letter in advance. Guess i will be sitting pressing F5 since i ain't gonna get an email notification of a reply am i..... I get this message when i try to log onto your email service via a web browser, the one thats linked from www.virginmedia.com/myvmo2/home Your Virgin Media Mail account is currently unavailable This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore. For more information on how to unlock your Virgin Media Mail account, head to our help page on managing your Virgin Media O2 ID. Help to manage your Virgin Media O2 IDSolved1.8KViews1like11CommentsEmail Access Problem
I have unable to get access to my e-mail account since 24th of September, I have phoed these call centres of Virgin Media and I am getting nowhere, I have had a total of 6 tickets put in and be reassued yes we'll get this fixed, a couple of weeks a go went through the usual checks and tests and they advised me to register a complaint regarding this, still waiting on a call back yet, so today I phone up and again yes we can fix this, the lady of the phone apparent ly re-set my password and said give it a few hours then try.....so I did and guess what....the same old "you account has been locked" page Doesn't anyone at Virgin media tech know how to fix this, I really need to get access to my e-mail account and these call centres seem to be of no help whatsoever.............please help !288Views0likes18Comments
How to setup email account with VirginMedia
Because I have a chronic age-related memory problem, I need to read guidance on a number of really basic questions about setting up email accounts on my broadband service. Where do I find this guidance? For starters: is there now such a thing as an email account with Virgin Media? If there is, is it provided and managed by Google as a gmail account? Is such an account a POP3 (I think that is the correct designation) account such that I could access it with the Thunderbird email client on my PC? If so, where do I find VM details that I would need to enter into Thunderbird? I used to have Thunderbird setup this way a few years ago before I switched to another broadband provider. How could I find out if any of those previous email addresses/accounts (virginmedia.com and ntlworld.com) still exist? Pointers to answers would be greatly appreciated.139Views0likes2Commentswhy does VM publish an invalid link?
I can log into my VM-O2 account. At the bottom of the first page that is then presented there is a set of quick link. The top left hand one is labeled 'Virgin Media Mail'. When I click this I get an error screen telling me that something has gone wrong, the address does not exist and instructs me to check the the address. Shouldn't this message be sen to VM - after all it's their link, not mine. And why does VM publish an invalid link anyway? How do I get to Vm Mail ?68Views0likes1CommentEmail not working for a month - told it can't be fixed
I've been with Virgin for over 25 years and have been pretty happy up until now. My wife and I both have blueyonder email addresses which we have used for that long - and basically everything we do is registered with them. On 14/11 in the morning she got a popup saying her password was wrong and she hasn't been able to check her email since. I left it a day and when it still didn't work spent a few hours on the phone to support - they couldn't do anything and said they would get back to me within 5 days. It's now been over a month and despite wasting hours on the phone and chat multiple times I haven't got anywhere. The last person said it wasn't fixable and that was it, and I could speak to anyone else. A few weeks ago I had 2 calls back when I was busy at work - the second one said because I didn't answer they would close the file. There wasn't a number I could call back and starting again didn't get me anywhere. I raised a complaint on 5/12 hoping someone would get back to me but that hasn't been replied to either. I was told the address exists at one point - but I can't reset the password - when I log in it says it's locked. Is there anything else we can do? This is causing huge amounts of hassle - it's really difficult to change the email address on anything when you can't access the email it's linked to.Solved292Views1like10Comments
