Delete vm email addresses after account closure
Hi I closed my vm account in 2023 but still have 3 active vm email addresses that I would like to be deleted. I'm unable to log into vm site as the account is closed - how can I get the 3 email addresses removed? Going round in circles. Any help appreciated
How to access established (older) email accounts
Like many I needed to access my Virgin Media account to try and fix email issues. After being a customer for over 30 years I had multiple email accounts and now I am struggling to access and fix even 1 off them. When did the system change to the new VMO2 account and password login? Did I miss any information or has this just been very poorly communicated, or even communicated. How does this new system work, what needs to be done to access my Virgin Media account and old ntl world.com emails? I used to have a email linked to my account and from there I could see 5 ntlworld.com email addresses. Now I can’t see or manage anything on those email accounts. How do I add those addresses and change passwords? I try to set up a new VMO2 account but it goes around in circles and doesn’t complete, why? Do I need another non ntlworld email account to set up and access my Virgin Media account and emails? This seems crazy. When I even try to login or create accounts using some of my email addresses they are not recognised as if they don’t exist, yet my older iPad can still access and download messages? Some accounts just constantly give error messages regarding VPN, or access via another machine, error IDF-12B. How do I get around this when I’m trying to set up a new iPad for daily access? I don’t have any O2 accounts, only a Virgin Media account and products. Where are the instructions, how do I get help to fix my accounts and access? Does anybody have definite working instructions.
Temporarily blacklisted IP Address
My Ntlworld email stopped arriving. At the same time my wife's email stopped. Both said that the passwords were invalid. We changed our passwords - my wife had to move to a VMo2 ID. We generated APP passwords and put them in - no change. I rang help desk in India - they said that the problem is that they do not support NTLWORLD addresses any more. I said that was amazing and asked for it to be escalated. The assistant arranged for me to to be called by his supervisor the following day (Sunday) at 9 to 9:30. Then I noticed on my Macbook i had a different message - Temporary blacklisted IP Address. I checked on this forum and found that I could access my mail by using my iPhone as a hotspot and it worked. I could also access the email via the browser. No supervisor rang between 9 and 9:30, so I rang at 10, to find it hasn't been escalated. I was asked to clear browser cache/ reboot the router etc. etc. I then asked to be escalated to their supervisor, who again said they could not help as support has been dropped for NTLWORLD Addresses. He said they had been told that the domain had been turned off and this means that no emails will get through any more. I filled in a security report and forwarded it to the VM security team. I want to know what the "suspicious activity" was and asked that they lift the blacklist. This is the third time this has happened admittedly the last time was two years ago, when my solicitor sent me a message that was encrypted internally.
Change log in email address - how do I do i?
Hi My wife has used a school email address as the login email for her virginmedia email account She is to leave this job soon and so will loose access to this account , which is needed for security confirmation etc What needs to be done to change the log in email address? Has anyone done this - and how easy/ difficult was it? Thanks "camper"Cannot change email on ID
Hi all I made the mistake of linking my Virign and O2 accounts and now that is coming home to roost. My Virgin account uses an at virginmedia.com email address and although I have managed to add a new email account as the ID, I can't verify the email, the system keeps saying, sorry, can't verify that email address right now. I don't know what the real problem is but I suspect it isn't the validation system being down as I can validate backup emails. Anyway, does anyone know who I can contact to resolve this as my old virgin email is making it impossible to do anything on O2, when validating they are using the primary email to send contracts to and I don't have access to that. A pictute is better than any text so here we go, anyone know who I can contact to get this fixed, I just want to verify the email, I tried the chat but that was less than useless and they just gave me a dodgy number to callManaging multiple @blueyonder.co.uk accounts
I have an active Virgin Media account (I'm a broadband customer), and for years have had four @blueyonder.co.uk email addresses used by myself and three other family members associated with that account. All four accounts are regularly used. After the transition to VMO2, I've linked my new VMO2 ID to my Virgin Media account. I'm able to manage my (the primary) @blueyonder.co.uk email account app password through https://www.virginmediao2.co.uk/identity/id-settings/my-accounts using ID Settings->Virgin Media Account->Manage email app password. However, I can't see any way to manage the @blueyonder.co.uk email accounts used by my other family members (e.g. to change the app password). Some of those family members have their own VMO2 IDs (because they're O2 mobile customers), but unless I'm wrong it doesn't seem possible to link those IDs to the single common household Virgin Media account which I manage, and hence there seems no way for those members to manage their own @blueyonder.co.uk app password. Help! Surely there must be a way to do this.
Secondary email password reset
Like others I've lost webmail access a secondary email address from ntlworld days during the swap-to-notntl-then-swap-back gyrations. I've read other threads and know what I need to do - creating a new VMO2 account linking to the original email address - but it appears I have the wrong password recorded or the account has got locked out. The online pw reset won't work for me as I had no secret info set against the secondary account. Could someone from the mail team DM me please so we can get this reset and access restored? I still have pop3 access to the account so this should be pretty straightforward. Not urgent :) Thanks! Mike
