Email connection on Samsung Tab A stopped working - unable to re-connect
My VM account has a number of email accounts which all work fine on my PC. The one set up for my wife has stopped working on her tablet (software is Android 14). Her phone still connects to the VM email and a gmail account on this tab also works fine. I checked the settings on the Tab and they were exactly the same as the phone. I have also created a new connection using Em Client App with the settings shown on the VM document explaining how to connect a new app - I used the app password I created earlier this year, but the connection failed. Do I have to create a new password? I am reluctant to do this as the VM info states that I then have to update all the existing apps and don't want to risk them also failing !! Can someone tell what I am doing wrong? Thanks, Ken IHow to delete old Blueyonder email addresses
Hello, It has been some years since I left Virgin Media. I closed my account at the time so am unable to log in. Also, I no longer use the @blueyonder email accounts (mine and my husband). However, the email accounts still appear to be active as we have received messages forwarded to our new email accounts. How can I get the old email addresses deleted as I am having difficulty contacting Virgin Media directly due to not having an account? Thanks.Unable to login to ntlworld.com sub account
Hey there, I am the primary account holder for my account. I created a subaccount many years ago for my son and he's used it ever since. Both accounts are ntlworld.com We noticed since the 20th October he's not been receiving rerouted emails to his gmail. To rectify this, we attempted to login on the website using the sub account. The last password we had does not work and the secret questions do not work, despite us knowing they're correct. We've tried to call a couple times but gotten nowhere, can someone here help us? We just need the password on the sub account resetting so he can log in again. The main account is linked, the sub account isn't. He uses this account for many of his important emails so a speedy resolution would be appreciated. Kind Regards
Unable to reset password
I have been logged out of my emails on my phone, when I gone to enter the password nothing I put in is correct. Went to the virgin website to do 'forgotten password' I put in my email which is a virgin email date of birth & answer to my security question, double and triple checked everything is correct but it constantly tells me something is wrong and I can't change my password. There's no option to verify another way. Called Virgin and wasn't too helpful. All of the info is 100% correct as I used my memorable word when I called, so I'm at a loss of how I can get back into my account? So currently have no access to my e mail or VM account. Has anyone had the same issue and been able to fix it or could someone provide some help?Seeminlgy locked out of account?
Hello, I went to check my e mail this morning as I do every morning and for some reason I was logged out of my account, it's always logged in and has never randomly logged out before. I went to sign back in but the passwords I tried didn't work so I clicked on 'forgotten password', I put in my email (which is an @ntlworld.com e mail), date of birth & answer to my security question, double and triple checked everything is correct but it constantly tells me something is wrong and I can't change my password. All of the info is 100% correct so I'm at a loss of how I can get back into my account? So currently have no access to my e mail or VM account. Has anyone had the same issue and been able to fix it or could someone provide some help? TIA!Resetting Password or recovery email address on secondary account
We have been trying to reset the password on my son’s @ntlworld.com account very unsuccessfully. We have tried the “verify another way” and the verification email is one that we don’t recognise and therefore have no access to. Having spent over an hour on the phone again today being passed around various departments there still seems to be no one that can correct what could be a fraudulent verification email in an attempt to block my son’s access to his email! We have tried recovery codes and they haven’t worked, it has been escalated (again) to the “IT Department” Has anyone else got any suggestions??