Completely Confused.
We have blueyonder emails connected to Virgin. Up until yesterday we could log in on our PC, laptop and through the browser on a mobile to check emails. We used to use Outlook but have been unsuccessful in configuring the settings since Virgin changed things.Now, we cannot log into our emails on the PC through Virgin in the usual way. My husband uses the PC and isn't computer savvy when it comes to setting things up. I just thought it was him not understanding something. Now I've had time to look, I too am baffled and a little annoyed. I can still get emails through signing in with blueyonder on the PC but, if I want to look at the account settings, it wants the secondary email. I'm reluctant to use that in case we lose access completely. I added the secondary email Virgin wanted when I tried setting up our emails on Outlook, a Gmail one. I can log in with this and then verify the email on my mobile as I don't keep my Gmail account logged in on the PC. Then it wants to add another level of security. Using the email or a text won't work as it's going to my mobile so if I’m not around he can’t log in. Biometrics are no good either as it's a PC without that facility. Is there any way of removing my Gmail association so it goes back to being able to log on with blueyonder and password? I used to be OK keeping up with changes but when things are just dumped in your lap with no explanation, it gets very confusing. Thanks for any help.
Email no longer working
My son uses an email account connected to my virgin media account. Has had it a few years. For some reason he can no longer use it and when he signs in it says his email isn’t linked to an account. If we try to link it to my virgin media account it try’s to replace my email address. any help pleaseVirginmedia email calendar disappeared from Apple Calendar
Yesterday when i went to add an event to my iPhone Calendar app, all my previous events had disappeared apart from my outlook email calendar events. I dug a little deeper to note that in the email calendars for the iPhone calendar app, Virgin media email account was no longer available to be selected. It would only allow synced calendars from outlook or exchange email addresses. I've tried to contact Virgin by chat but they are completely useless. I've had a virgin email address for 20 years+ and its my main account, but if this is not a glitch, error with Apple calendar sync or a virgin problem that they know about and can resolve, i will slowly make the transition of all my accounts, logins, contacts away. Its the one thing that has tied me to Virgin. Can anyone help on the calendar thing? has it happened to anyone else?Cannot access Ntlworld email due to not being main VM account holder
Hi All, Since first thing yesterday I’ve not been able to access my Ntlworld email account, that was working perfectly via mail2.virginmedia web mail until the end of last weekend. I have created a brand new, unannounced change of log in system Virgin O2 ID that has no problems logging in. The barrier appears in that I have an Ntlworld email account but I am not the main Virgin Media account holder. The only interaction I have with My Virgin Media is to use webmail for my Ntlworld address. I cannot go ahead and link the above main Virgin Media account to my new VMO2 ID due to the above set up, as this would remove access from the main account holder due to it being a transfer. I am now completely blocked from my Ntlworld email account, and cannot change the password on this account due to a password reset request giving an endless spinning timer with “Processing Request”. Is the above all part parcel of wider ongoing technical problems with VM accounts and log ins or a specific Ntlworld email issue due to this sudden complete roll out of a new log in system first thing Monday? Thanks TomNo Access to NTLWorld Web Mail
I am a paying customer of Virgin Media and "NTLWorld.com" is my main email account. I would normally have access to "NTLWorld.com" emails in two ways: - via the Thunderbird email client installed on an old WIN10 desktop PC (perfect access to the "NTLWorld.com" emails as we 'speak'...!) - via "NTLWorld.com" WEB MAIL on the said old PC and an old WIN10 laptop Sadly the access to the WEB MAIL has stopped working 9-10 weeks ago showing the same one-word message 'FORBIDDEN'. I've tested repeatedly my old PC and my equally old WIN10 laptop plus two borrowed WIN11 laptops... getting the same failure message, the word 'FORBIDDEN'. How did I proceed to the web mail page? I get to My Virgin Media page and I sign in with My VM username and password... then I go to Quick Links and choose Virgin Media Mail and this should open my Virgin Media web mail inbox... but it doesn't and I only get a blank page with just this word, FORBIDDEN, within 4-5 seconds. As I will have to replace both Win10 machines before October (Windows 10 will stop being supported by Microsoft) with a WIN11 laptop I would like to get access to my NTLWorld emails via NTLWorld Web Mail only. Does anyone know what is the problem with the access to the NTLWorld Web Mail? Please HELP.Repeated Issues With Email
I've been with Virgin since 1998; since when it was NTL. My ntlworld.com suffix email account has a large archive of important emails. Last year, in reply to a query, I was told by an operator that my emails had all been deleted and my account closed. This obviously wasn't true, it just seemed like spitefulness on behalf of the operator ,and another operator and a 2 hour phone call restored them. Now my "ntlworld.com" suffix required me to use a hotmail suffix to access my virgin emails. A week ago, I received an email full of grammatical errors telling me I would no longer be able to use this means of logging in. The grammatical errors made it look like a hoax email and I reported it to the Virgin O2 phishing email. It wasn't a hoax and once more I'm locked out. Since then, I've spoken to 3 different operators and done exactly the same thing, each time; each time exhausting another external email's power of proxy. Once I even tried to set up an alternative o2.com suffixed email on my own and guess what? I got locked out again. Anyone would think that Virgin/O2 want us all to abandon our email accounts. I'm persuaded to leave Virgin/O2 entirely
Blocklist not working
I suddenly can't add email addresses to blocklist. I had to empty the blocklist a few weeks ago as full since this I cannot add anything. I waited to see if resolved but I still can't access. I can click on the 3 lines on email , choose email to block, when get to box asking to add to blocklist, I can click Add, but nothing happens, I end up having to cancel. I access webmail via browser, I’ve deleted cookies etc thanks Jill izzy110 asked the same question 10 months ago - I can’t see a resolution was posted blocklist not working Hi all, Trying to find out why I’m unable to add certain emails to blocklist. It was working fine but currently when I select add to blocklist the add button just stays in a greyed out state. I have to cancel it to be able to carry on. It used to say the email has been added to list. Currently the list I had is empty and vanished. There is no message that the list is full, just doesn’t allow me to add.Virgin media treating church emails as spam
I administer a church website with a .church domain and we're having problems with emails being sent to blueyonder addresses, which Virgin Media is treating as spam. All of our setup looks fine (SPF, DMARC and DKIM all looking good using MXToolbox). The only emails that seem to get through are plain text with just one short line of text. Anything more is treated as spam. Any ideas?Mail being blocked
Hello, We're a sender trying to get in touch with the postmaster team at Virgin. Emails have gone unanswered so this seems the only alternative. It seems our sending domain and/or sending IPs are being rate-limited by VM, which is leading to bounces. We receive temporary 400 errors, and so our system will automatically retry the messages at various intervals, and most of the mail eventually gets delivered, but there's still a portion that bounces with a 500 error. It's affecting users at virgin.net, virginmendia.com, ntlworld.com and blueyonder.co.uk. I will note that these are Virgin Media subscribers who have a previous relationship with us and have opted in to receive these messages, and many of them are not receiving them because of the aforementioned issues. I can't share the domain/IP publicly, but I would appreciate it if an admin or postmaster could contact me to get this issue sorted out or point in the right direction. Thank you!
