Virgin media treating church emails as spam
I administer a church website with a .church domain and we're having problems with emails being sent to blueyonder addresses, which Virgin Media is treating as spam. All of our setup looks fine (SPF, DMARC and DKIM all looking good using MXToolbox). The only emails that seem to get through are plain text with just one short line of text. Anything more is treated as spam. Any ideas?
Lost emails on secondary accounts
Hi, Panic.... we seem to have lost all emails from several secondary NTL accounts? The primary one still has old emails, (going back years), but most importantly, the one my wife uses to book holiday and the like have all gone? (So booking details etc have disappeared)! Help please?Not receiving all emails (virgin.net)
I signed-up to an online course today and found that I didn't receive a confirmation email, or any of the OTP emails that they send for logging in. I obviously checked they weren't going into my Spam folder, which they weren't. I contacted the course provider and they could see the messages failing to be delivered to my virgin.net address (Error: "retry time not reached for any host for virgin.net"). I gave them an alternate, non-Virgin email address to try instead, and their emails came straight through to that, which leads me to believe Virgin are dropping messages (perhaps due to over-aggressive spam filtering) without even flagging them as possible spam, or sending a notification to the user to let them know an email sent to them has been dropped at the server end. I've also had the exact same problem with an online shop I've used quite a few times, and I never receive any of their emails if I use my normal virgin.net email address. This is a major problem, as it means I have no idea what other emails you might also be failing to deliver to my Inbox.Mail being blocked
Hello, We're a sender trying to get in touch with the postmaster team at Virgin. Emails have gone unanswered so this seems the only alternative. It seems our sending domain and/or sending IPs are being rate-limited by VM, which is leading to bounces. We receive temporary 400 errors, and so our system will automatically retry the messages at various intervals, and most of the mail eventually gets delivered, but there's still a portion that bounces with a 500 error. It's affecting users at virgin.net, virginmendia.com, ntlworld.com and blueyonder.co.uk. I will note that these are Virgin Media subscribers who have a previous relationship with us and have opted in to receive these messages, and many of them are not receiving them because of the aforementioned issues. I can't share the domain/IP publicly, but I would appreciate it if an admin or postmaster could contact me to get this issue sorted out or point in the right direction. Thank you!
ntlworld email
Hi - have used my ntlworld email on my android phone for years - no issues - until today where it says "correct credentials needed" at the top of the screen, so I click through the 'sign in' link to land at the sync options page which comes up, my username and password are correct, server is imap.ntlworld.com, port 993, security SSL/TLS - bascially all unchanged in donkeys years and when it tries to validate it says my username or password is incorrect - except that they're the same as they have been...any ideas ? thanksAction needed: We are closing your email account
Dear All, This again. Both of my virgin.net email addresses received an email informing me... "As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days on 5 July 2025, which means you won’t be able to access your inbox after that and the contents of your account will be removed and permanently deleted." I went through this in October last year, see Email account closure | Virgin Media Community - 5575366 and Virgin.net email addresses Blocked | Virgin Media Community - 5591660 As stated above, I have been an uninterrupted virgin.net / ntlworld.com / virginmedia.com customer since January 1997. Will somebody at Virgin Media please make a formal association between my legacy virgin.net and ntlworld.com addresses and my current Virgin Media account? I am still paying a three figure sum every month for Virgin Media services I am being told I no longer have. I regained access to my virgin.net mail boxes last October by resetting their passwords and hoped this wouldn't be an issue again. I still make minimal use of the mail server space allocated by using a POP3 connection and Outlook365. Thank you.Another email issue
Hi, This my second email issue this week. Having managed to set up my email using Outlook on a new computer, I can no longer access the @ntlworld.com address, it was working fine a few days ago. I tried access my emails this evening and it wouldn't verify the email account, even though I re-entered my app generated password that I know is right having just reset it a few days earlier This is extremely frustrating. Can you help please.Lost access to 1 email address
Been NTL and then Virgin account holder for many years. Always had 2 @ntlworld.com email addresses. About 6 months ago one of the email addresses was moved to a different MyVirginMedia login. The other email address stayed with the “main” MyVirginMedia account. Virgin have now deactivated the MyVirginMedia account that was set up to administer the second ntlworld email address. I can’t now access this second email address. My main MyVirginMedia account is fine and the ntlworld email address I access via that account is fine - but I have no way of accessing the second ntlworld email address.I cant Contact VM
We have Virgin as our media supplier. The technology is good and the TV box is much liked by my wife and there will be grumbles if I change it with another supplier The problem is with the Admin and I have pasted part of the letter, in desperation, that I sent to an address in Sunderland that I found on the VM site. "I received an Email with an invite to see my VM services bill on the 15/05/25. Since then I have tried to do that with no success. The System doesn’t recognize my Password and trying to get a new one it doesn’t recognize my Email address. This is odd as I have had it for decades and it is used by VM. Against the Acc.No. is an Email from gmail.com which is again strange as I dont use it. What a mess it all is. Why do I need to go through this: just send me the Bill in plain text, it’s nonsense as it is. Obviously I have tried phoning all the help numbers but only ever get an AI assistant (the same one) who can’t solve the problem either. ‘She’ sends me text messages to an old dumb phone even though I have given my smart phone number several times. There seems no way that I can get to talk to a live human being. I am so weary of this situation I am considering stopping my Direct Debit; this should get a response from VM. But I will try this letter first. Once I have made contact I’m considering ceasing my contract and switching to another provider. Sky is actually cheaper anyway." GaryCan’t Access email account
I have 4 separate .com email addresses and cannot access the one my son uses. when he tries to login it says the either the email addy or password are incorrect. We know the addy is correct. So we try to reset the password and it comes up with this message “You can’t reset your password online right now, as you don’t have additional details set up on your account. To reset your password, please contact us and one of our team will help you.” Tried that and was fobbed off with them saying a ticket would be raised about it and wax an existing issue Can anyone from virgin help with this or is the email addy lost