Can’t Access email account
I have 4 separate .com email addresses and cannot access the one my son uses. when he tries to login it says the either the email addy or password are incorrect. We know the addy is correct. So we try to reset the password and it comes up with this message “You can’t reset your password online right now, as you don’t have additional details set up on your account. To reset your password, please contact us and one of our team will help you.” Tried that and was fobbed off with them saying a ticket would be raised about it and wax an existing issue Can anyone from virgin help with this or is the email addy lostLost access to email
The email address associated with my account is no longer active and cannot be restored. However, the VM system requires access to this old email inbox to change the account email. Currently, the only method available sends a verification link to the old address. How can I update my account email without access to the original inbox?Unable to verify new email address
So I wanted to change my email address on my account. Simple process really - never had issues with any other website. Until VM with their glitchy system. So it sends a verification email, which when I click on the link to verify the email, it asks me to login. So I use the new email address and my password and then the system says “email not verified” and the cycle begins. I can login via my old email still. why can’t the website allow me to verify with a code or something else. This is taking far too long for VM to fix. any help anyone please?Email updating
When I signed up for a new 18 month contract after spending years on the rolling contract terms, the confermation was sent to an email address that is no longer avalable to me. Could anyone help me getting the old email address removed and future mail sent to my current email address.Cannot find email on website
I was waiting on a verification code being sent to my ntlworld email address which I use for security backup. When I went on the Virgin Media website and clicked on the sign in to email from the menu it sent me to a help page for how to access email accounts but didnt let me get to my inbox. I eventually gave up but had missed the 5 minute active slot for the code. Then I remembered that I can access it through my outlook account so I had to log into there and got them to send another code. I wonder if someone from tech support could look into this issue as I would prefer to open my emails either from the virgin media website or maybe even from the virgin media app on my phone!Email verification not working from email change
I have changed over to a new email provider and wanted to change on Myvirgin to the new email. Everything ok, changed email and then just needed an email verification, sent the link and clicked it once received. When I tried to log in it said i needed to verify email, even though that was what i had just done.. Takes about 3-5 business days to receive the email and just goes in circles. Can someone please help?NTL World Email Password Reset
Hello, I am trying to help my mum out resetting her email password - she has continued to use her original @ntlworld.com email from way back and has only ever had access to this email address through the Apple Mail app on her iPhone. Unfortunately, there was some kind of error in the Apple Mail app and she was signed out. She has attempted to sign back in but is unable to do so as she has forgotten her password for her email address. I have tried to access her mailbox through the Virgin Media online portal but this was met with an error message saying that her emails cannot be displayed. She has a number of very important emails that she quickly needs to gain access to - She does not have a linked/related virgin media email account and has no other email accounts. This email address is also the one she has used to sign up to everything in her life (banking, subscriptions etc), so not having access is a major issue/headache for her. My question is, how do I go about recovering her email NTL World email account? I am reluctant to do anything until I have the process confirmed because I’m nervous about somehow permanently locking her out of her NTL World account (I’m aware that VM stopped supporting NTL World email addresses or something?). Any help would be enormously appreciated. She’s older and not tech savvy, so this has left her in a bit of a state as she’s about to go on holiday for 3 months (she’s retired) and almost all of her bookings, hotels and travel details were made using her NTL World email account which she can’t access now.
