Repeated Issues With Email
I've been with Virgin since 1998; since when it was NTL. My ntlworld.com suffix email account has a large archive of important emails. Last year, in reply to a query, I was told by an operator that my emails had all been deleted and my account closed. This obviously wasn't true, it just seemed like spitefulness on behalf of the operator ,and another operator and a 2 hour phone call restored them. Now my "ntlworld.com" suffix required me to use a hotmail suffix to access my virgin emails. A week ago, I received an email full of grammatical errors telling me I would no longer be able to use this means of logging in. The grammatical errors made it look like a hoax email and I reported it to the Virgin O2 phishing email. It wasn't a hoax and once more I'm locked out. Since then, I've spoken to 3 different operators and done exactly the same thing, each time; each time exhausting another external email's power of proxy. Once I even tried to set up an alternative o2.com suffixed email on my own and guess what? I got locked out again. Anyone would think that Virgin/O2 want us all to abandon our email accounts. I'm persuaded to leave Virgin/O2 entirely
Blocklist not working
I suddenly can't add email addresses to blocklist. I had to empty the blocklist a few weeks ago as full since this I cannot add anything. I waited to see if resolved but I still can't access. I can click on the 3 lines on email , choose email to block, when get to box asking to add to blocklist, I can click Add, but nothing happens, I end up having to cancel. I access webmail via browser, I’ve deleted cookies etc thanks Jill izzy110 asked the same question 10 months ago - I can’t see a resolution was posted blocklist not working Hi all, Trying to find out why I’m unable to add certain emails to blocklist. It was working fine but currently when I select add to blocklist the add button just stays in a greyed out state. I have to cancel it to be able to carry on. It used to say the email has been added to list. Currently the list I had is empty and vanished. There is no message that the list is full, just doesn’t allow me to add.Virgin media treating church emails as spam
I administer a church website with a .church domain and we're having problems with emails being sent to blueyonder addresses, which Virgin Media is treating as spam. All of our setup looks fine (SPF, DMARC and DKIM all looking good using MXToolbox). The only emails that seem to get through are plain text with just one short line of text. Anything more is treated as spam. Any ideas?Mail being blocked
Hello, We're a sender trying to get in touch with the postmaster team at Virgin. Emails have gone unanswered so this seems the only alternative. It seems our sending domain and/or sending IPs are being rate-limited by VM, which is leading to bounces. We receive temporary 400 errors, and so our system will automatically retry the messages at various intervals, and most of the mail eventually gets delivered, but there's still a portion that bounces with a 500 error. It's affecting users at virgin.net, virginmendia.com, ntlworld.com and blueyonder.co.uk. I will note that these are Virgin Media subscribers who have a previous relationship with us and have opted in to receive these messages, and many of them are not receiving them because of the aforementioned issues. I can't share the domain/IP publicly, but I would appreciate it if an admin or postmaster could contact me to get this issue sorted out or point in the right direction. Thank you!Can't verify my email
I'm trying to update the email address on my account but the 'Verify Your Email' link that comes through takes me to a sign in page and there's no option to verify. If I try to sign in it just says you haven't verified your email yet. After reading some other forum posts I thought it might just time out very quickly but I clicked the link within 60 seconds of it coming through and it still doesn't work. I've also tried using various browsers, clearing my cache history etc but stuck in this cycle of not being able to verify my email. Please help!Ntlworld account delete?
Hey everyone, I have an NTLWORLD account for years and now it just attracts spam/phishing attempts so I’d like to just cancel it an delete the account completely. I’m not sure how to do this as I’m not a virgin media customer anymore so can’t go into my account and delete it myself. Is there an email or contact I can use? many thanksChanged Passwords for VM Account and 2 email accounts via auto generated.
I have today changed my password for my VM Account (3rd Party email client address) and created a new (3rd Party email client address) and password for my Wifes new VM Account. I have also changed my ******@ntlworld.com app password for my desktop Outlook and phone email apps using the auto generate password for both myself and my wife. In desktop outlook I have changed the paswords for both our *****ntlworld.com email accounts and this works fine (send & receive). I have changed the password on my mobile phone email client and again that works fine. I tried changing the password on my wifes mobile phone (same make & model) but keep getting a message "Couldnt Verify Account" "The username or password is incorrect or POP3/IMAP access isnt turned on for this account. Check your email account settings on the web and try again" I have tried this on the web now using my wifes 3rd Party email client address and its associated password - but i get a window reply "Oops you can't do that right now ...................... etc etc". Ive tried this accessing my own web mail page but also get the same message. Very frustrating when we changed the passwords for security reasons..... What is the solution it doesnt work on one mobile device and web access can't be acheived.
Lost emails on secondary accounts
Hi, Panic.... we seem to have lost all emails from several secondary NTL accounts? The primary one still has old emails, (going back years), but most importantly, the one my wife uses to book holiday and the like have all gone? (So booking details etc have disappeared)! Help please?Not receiving all emails (virgin.net)
I signed-up to an online course today and found that I didn't receive a confirmation email, or any of the OTP emails that they send for logging in. I obviously checked they weren't going into my Spam folder, which they weren't. I contacted the course provider and they could see the messages failing to be delivered to my virgin.net address (Error: "retry time not reached for any host for virgin.net"). I gave them an alternate, non-Virgin email address to try instead, and their emails came straight through to that, which leads me to believe Virgin are dropping messages (perhaps due to over-aggressive spam filtering) without even flagging them as possible spam, or sending a notification to the user to let them know an email sent to them has been dropped at the server end. I've also had the exact same problem with an online shop I've used quite a few times, and I never receive any of their emails if I use my normal virgin.net email address. This is a major problem, as it means I have no idea what other emails you might also be failing to deliver to my Inbox.
ntlworld email
Hi - have used my ntlworld email on my android phone for years - no issues - until today where it says "correct credentials needed" at the top of the screen, so I click through the 'sign in' link to land at the sync options page which comes up, my username and password are correct, server is imap.ntlworld.com, port 993, security SSL/TLS - bascially all unchanged in donkeys years and when it tries to validate it says my username or password is incorrect - except that they're the same as they have been...any ideas ? thanks
