Forum Discussion

Jillyflower's avatar
Jillyflower
On our wavelength
23 hours ago

Blocklist not working

I suddenly can't add email addresses to blocklist.  I had to empty the blocklist a few weeks ago as full  since this I cannot add anything.  I waited to see if resolved but I still can't access. 

I can click on the 3 lines on email , choose email to block, when get to box asking to add to blocklist, I can click Add, but nothing happens, I end up having to cancel.

I access webmail via browser, I’ve deleted cookies etc 

thanks 

Jill 

 

izzy110 asked the same question 10 months ago  - I can’t see a resolution was posted

blocklist not working

Hi all,

Trying to find out why I’m unable to add certain emails to blocklist. It was working fine but currently when I select add to blocklist the add button just stays in a greyed out state. I have to cancel it to be able to carry on. It used to say the email has been added to list. Currently the list I had is empty and vanished. There is no message that the list is full, just doesn’t allow me to add.

 

email

3 Replies

  • coenoby's avatar
    coenoby
    Very Insightful Person
    20 hours ago

    Jillyflower​ "I can click on the 3 lines on email , choose email to block, when get to box asking to add to blocklist, I can click Add, but nothing happens, I end up having to cancel."

     Have you tried entering the email address to your VM blocklist  using the Settings option?

    If not, you can do that by:

    1. Clicking the cog (settings) symbol on the top right of the main VM webmail screen
    2. Then clicking on "Email" in the left hand menu list
    3. Then clicking on "Blocklist" towards at the bottom of the list of options
    4. You should then see the full list of email addresses currently on your  Blocklist along with the option to "Add new email address"

    Try that and see what happens.

    However, whenever people post about the VM "Blocklist" I always feel the need to warn them that the VM Blocklist does not actually block emails at all.

    It simply flags any new emails for that address as spam.

    That may be enough for your purposes but it does mean  that your VM account is still accepting emails from these blocked email addresses.  It is NOT discarding them or returning an undelivered error message back to the sender.  Just something to bear in mind.

    Coenoby

     

  • Jillyflower's avatar
    Jillyflower
    On our wavelength
    20 hours ago

    hi I will try what you suggest , but there are so many I couldnt add 1 at a time. The list is currently empty as it was after last empty it stopped accepting new ones

     I'll let yu knoe how i get on 

     

    j

    • coenoby's avatar
      coenoby
      Very Insightful Person
      18 hours ago

      Jillyflower​ 

      It's definitely worth a try but as I said, be aware that the VM's  "blocklist" is just a way of making sure that emails from addresses on the "blocklist" always go to the spam folder rather than your inbox.

      Also spammers regularly make small changes to the email address they use. They do that specifically to defeat blocklists. That may well be why you have so many addresses that you want to block.

      Coenoby