Resetting Password or recovery email address on secondary account
We have been trying to reset the password on my son’s @ntlworld.com account very unsuccessfully. We have tried the “verify another way” and the verification email is one that we don’t recognise and therefore have no access to. Having spent over an hour on the phone again today being passed around various departments there still seems to be no one that can correct what could be a fraudulent verification email in an attempt to block my son’s access to his email! We have tried recovery codes and they haven’t worked, it has been escalated (again) to the “IT Department” Has anyone else got any suggestions??21Views0likes1CommentHow do I access/manage email aliases?
It would be nice if VirginMedia/O2 issued clear instructions regarding VM/O2 Identity creation for management of email aliases. At the moment, I have successfully created a VM/O2 ID for my primary account, I can log in OK and access/manage the primary email account. I also have several aliases, which at the moment are all able to receive and send emails via my PC and mobile clients. However there seems to be no way to be able to manage these additional aliases via the primary account, which used to be the case before VM/O2 decided to wind up the email service. My email aliases have multiple uses all over the web, (logins, registrations etc) and losing them and having to substitute "third party addresses" would be a nightmare! I have read alsewhere that a separate VM/O2 ID needs to be created for each alias. So, my questions are 1 ) If it aint broke, should I fix it? (In other words, since everything is working OK just now, do I need to create VM/O2 IDs for each alias?). More importantly, will the alias email addresses remain the same if I do?) 2) If YES, how do I do this safely without screwing up my primary login and/or all the aliases!! Clear instructions please! 3) If NO, (which seems to be the case since everything works (for now), how long have I got before I am forced to create these ID thingys (which seem totally unnecessary to me) Kind Regards Dave NashSolved53Views0likes5CommentsDeliberately delayed access to email accounts??!
Can someone tell me why Virgin Media are deliberately delaying my access to my primary email address *@virginmedia.com address? Virgin, are you that incompetent and so determined to procrastinate (DELIBERATE DELAY) a fix for this most frustrating problem! I have waited 2 weeks so far! STOP DELIBERATELY DELAYING AND PULL YOUR FINGERS OUT!!!!!349Views1like17CommentsNo longer have access to a Blueyonder email account
My daughter can no longer access her blueyonder email account. She can remember her password and the recovery email doesn't appear to be hers. I am the Virgin Media account holder and have been for more than 30 years. Would appreciate some advice on how she can view her emails. Many thanks.79Views0likes11CommentsCan't login to VM account to access email
I'm am trying to login to my VM email inbox after reinstalling everything on my pc, i enter my login email address in to the VM02 sign page, it then asks for a passkey which i didn't set on my phone, i click on "verify another way" it sends an verification email to my gmail account but it never arrives. Is there a problem with VM sending the verification email?Solved62Views0likes4Commentsunable to access secondary email ac
On 28th July 25, I reported that my secondary email ac was not accessible causing huge difficulties (work email for my wife). Also other priority issues it took me literally hours to get Virgin to accept the problem - I was shunted from operator to operator, from country to country. I finally got through to someone who accepted that this problem was affecting all customers. He gave me a service request number and promised to rectify within 3-5 days. He would not put it in writing. So I filed a complaint and was told that they would respond within 28 days ! When I rang after the promised time to get an update, again I was shunted from operator to operator to operator. They tried to get me to try remedies that I knew do not work. Finally I spoke to an operator who understood my service reference, he promised to write and confirm that problem will be fixed within 3 to 5 days but he never did. Disgraceful. First priority is resolution. Then we need to work together to file a substantial claim for all the consequences and loss. If we approach as individuals, we will have a difficult time86Views0likes3CommentsIP Address Blacklisted
One of our email accounts has not been receiving email since Friday. So we went in and reset the password and tried signing back into the client on the iPad. This kept failing and now no one can receive emails because our IP is now blacklisted. How do we go about removing this blacklist? It was on Spamhaus that it reported that it has been blacklisted.47Views0likes1CommentUnable to access my virgin media email account AGAIN.
Unable to access my virgin media email account AGAIN. Being told my email address is unverified despite going through this exact process a few months ago. I actually got an "email address verified" message this morning when trying to sort it out but when I tried to log in it still says I'm unverified. I've got ONE login attempt left before my account is locked. PLEASE sort this out, it's not acceptable!Solved107Views0likes2CommentsEmail login page won't load
I'm trying to log in to my email but when I to go to the VM home page it loads then almost immediately the page disappears and I'm left with a blank screen. I've tried from the main homepage and the email landing page (myvmo2). This has been like this for almost a week, can anyone suggest what the problem could be please. It has been working OK up until a week ago (usual slowness etc), nothing has changed at my end - same OS, same browser etc. As an aside, when I tried to publish this post I kept getting this message - "Content Not Published Your post contains invalid HTML. Remove the following invalid tags before publishing: span (aria-level)" no idea what it means and no way of finding out. Had to retype post into a text file and copy an paste it back into this post158Views0likes13CommentsUnlinking An Account From a VMO2 ID
Is it possible to unlink an account from a VMO2 ID? I cannot gain access to two of the three email addresses, I am told I still have, as webmail. Apparently I have a 'sub-user' account linked to my ID and not an 'Admin' one. I'm hoping I can get a straight answer here. I spent an hour and a half on the phone yesterday and for the last half hour someone in 'support' with remote access to my PC messed about on it getting nowhere fast. He said he would stop the call and phone me back 'in a minute'. I'm still waiting. It seems to me the whole setting up a VMO2 ID exercise has been designed, at worst, to weed out so called 'Orphaned' accounts and instigate a mass closure of customers' mailboxes. It best, it is designed to so frustrate email users that they will give up hope of ever seeing their mailboxes again and move elsewhere. Please someone, prove me wrong.48Views1like2Comments