can't access my virgin media emails - help
I too am having the same issues as a lot of others. it has been two and half weeks now and still no satisfactory answer, - i have been phoning up constantly almost every day I have an ntlworld email address, i was asked to set up a 3rd party email address on 14th July, which i did and verified it, and i was able to login via this email and ntlworld address initially for approx 2 hours, then since then i have not been able to. I keep getting asked to login and then it goes around in a continual loop and a white screen, i am not prompted to ask for a password , just stuck in a loop I have verified my account soo many times, yet keep getting asked to confirm via a link sent to my ntlworld account, yet i cannot gain access to this, just keep going round and round in a continous loop I have two x Incident numbers, one a priority, - and also a complaint number I keep getting passed from pillar to post via VM helpdesk, i dont think they have a clue what the issue is, they keep saying that they will phone back, yet no one does - apalling behaviour I use my ntlworld email for everything, tickets, shopping, transport , this is becoming extremely frustrating for me, I have concert tickets i need to access as a matter of urgency, I have tried all the suggestions i have seen online but nothing has worked for me as of yet, please please please can someone help meBlueyonder email, power of attorney
Wondering if there is anyone who can help me out - my dad has dementia and is locked out of his blueyonder email account and subsequently unable to access his virgin account. It's no longer in use but there are many payments linked to the email acct, as well as the virgin TV, Internet, etc. subscription. I know that blueyonder and Virgin are linked in some way but that's about as close as I've managed to get in untangling this mess and I've not managed to get ahold of anyone from Virgin to speak to about it. I have power of attorney but there don't seem to be any readily accessible resources on handling this. If anyone has any experience with this, advice, or even contacts I can speak to, I would appreciate any help :) this is hard to deal with and it's even harder to get big companies to pay attention to us little folk! Thank you for reading!Email login page won't load
I'm trying to log in to my email but when I to go to the VM home page it loads then almost immediately the page disappears and I'm left with a blank screen. I've tried from the main homepage and the email landing page (myvmo2). This has been like this for almost a week, can anyone suggest what the problem could be please. It has been working OK up until a week ago (usual slowness etc), nothing has changed at my end - same OS, same browser etc. As an aside, when I tried to publish this post I kept getting this message - "Content Not Published Your post contains invalid HTML. Remove the following invalid tags before publishing: span (aria-level)" no idea what it means and no way of finding out. Had to retype post into a text file and copy an paste it back into this postUnable to access virgin.net email
I’ve been unable to login to my Virgin.net email since mid July as it was not associated with a live Virgin Media account as I login using my Apple email. Had many long calls with VM to associate my live VM account with my old Virgin.net email and they say they have now added to Virgin.net email to my account. Was also asked to change my Apple login to a 3rd party account, so I changed it to my Gmail email. Still unable to login and it was left that technical would be looking at this, never heard anything back so called yesterday. Was told that was an outage on all Virgin emails and to try again in 72 hours but I am not holding up much hope. Anyone got any other other ideas?Problems with Email and other issues....
My Account Reference: [MOD EDIT: Personal details] Hi, I contacted the VM customer help desk last Tuesday evening concerning an issue I'm experiencing with our Apple mobile devices. The mail app stopped receiving emails and returned the following error relating to online status: Temporarily blacklisted IP Address - try again later. I believe the supervisor on duty noted the issue for forward resolution but I have no record of that. It's now 2 days later and the problem is continuing. This morning I had a call with Apple to see if they could help and to get their opinion on the likely cause. We tried isolating the network by switching Wi-Fi off and on and uninstalling and reinstalling two internet accounts plus changing passwords via the VM website all without success. Mobile data is working okay. I should add that I had already rebooted the VM 5 Hub without any change. Despite the 'blacklisting' Apple felt there was an unlikely conflict with my IP address. Their conclusion is that the problem is a VM network issue and not an Apple one (maybe a result of Router upgrade?) as everything was working fine before. I'm really head scratching now for answers as although we are able to access the email accounts through the VM web page portal users will appreciate this is totally unacceptable for any length of time. Please is anyone out there able to resolve this in quick time? Best regards Apologies if this post has been doubled up but I couldn't find my initial one in my VM Community A/c.
VM O2 account linking ...secondary email account
I understand the need for improved login security these days but this whole switchover to VMO2 accounts has been done without any consideration for customers - a blanket email announcement to all VM customers a month or so ago would've been nice. My issue is that I have a secondary (blueyonder) email address that I have now also linked to VMO2 (along with my primary address) but, before allowing me to login to webmail, it is requiring me to link that 2nd email to my main VM account (when it asks for account no., area ref & surname etc) I am concerned that if I now link the secondary address to my VM acc. it will swap/disconnect the existing (and working) link from my primary email address ..or will it just add it? Has anyone here successfully linked more than one VMO2 account to a single main VM acc? Also, this only seems to be an issue for logging into webmail in a browser - as Mail apps on iphone/ipad/Windows/Mac (with original IMAP settings) are still working. Am happy to NOT use webmail temporarily if VMO2 are planning to revert to a simpler login method - can a moderator please confirm what or if there are any plans for this? Thanks. TAccess to secondary email account.
Hello everyone. Like many others,I am having great trouble with my email accounts.I have been a Virgin customer for many years. I have a primary blueyonder email address, and two additional addresses, which I and my wife use extensively. Since I was forced to create a VMO2 account, I find I have absolutely no clue as to how to administer these additional email accounts. How can I update the passwords (any of them?). If I try to create a second VMO2 login, the only option is to link it to the same account as the first VMO2 login ie just replace the first one. I am completely lost about the way the whole system is supposed to work. Please, please can anybody help? Alfred Dalton
unable to access secondary email ac
On 28th July 25, I reported that my secondary email ac was not accessible causing huge difficulties (work email for my wife). Also other priority issues it took me literally hours to get Virgin to accept the problem - I was shunted from operator to operator, from country to country. I finally got through to someone who accepted that this problem was affecting all customers. He gave me a service request number and promised to rectify within 3-5 days. He would not put it in writing. So I filed a complaint and was told that they would respond within 28 days ! When I rang after the promised time to get an update, again I was shunted from operator to operator to operator. They tried to get me to try remedies that I knew do not work. Finally I spoke to an operator who understood my service reference, he promised to write and confirm that problem will be fixed within 3 to 5 days but he never did. Disgraceful. First priority is resolution. Then we need to work together to file a substantial claim for all the consequences and loss. If we approach as individuals, we will have a difficult time
