VIRGIN ON THE RIDICULOUS
What on earth ARE you doing VIRGIN? Your EMail system is in total disarray! We have three laptops, all up to date on Windows 11 and all using Outlook to access. Each one is now suddenly treating the connection very differently! Only one is now working to a virginmedia mail address, so forget it being only a legacy address issue. That one also still currently works to a very busy ntlworld address used for Freeware user contact. The other two have totally differing actions from the same virginmedia address, one now telling me there is unread mail, but not displaying it on Outlook OR online web access. This does not include one ntlworld connection severed without warning a year ago now, Despite numerous requests, NO help given, NOTHING offered. This was my wife's account used for extensive volunteer work, inc elderly and disabled people access. Killed stone dead without warning. It took months to get an alternative EMail system working elsewhere as many mail recipients just could not cope with the no warning sudden loss of all comms. SO, from other posts here and elsewhere numerous people are increasingly experiencing this sort of disaster from VIRGIN. Well, there IS a next stage if this unhelpful lack of action continues, and that is to go VERY public. Virgin customers might like to be aware that I have in another location due no cable available have SKY inc SKY EMail. Its been faultless.
Another ntlworld user locked out of email
As with the many, many other reports on here, I cannot access my ntlworld email account via outlook, iphone. I can still get in for now via a browser. This is 100% a VM created problem - unless you're suggesting hundreds of unconnected people around the country all getting the same problem at the same time is a coincidence? What is being done on the VM side to resolve this?Managing multiple @blueyonder.co.uk accounts
I have an active Virgin Media account (I'm a broadband customer), and for years have had four @blueyonder.co.uk email addresses used by myself and three other family members associated with that account. All four accounts are regularly used. After the transition to VMO2, I've linked my new VMO2 ID to my Virgin Media account. I'm able to manage my (the primary) @blueyonder.co.uk email account app password through https://www.virginmediao2.co.uk/identity/id-settings/my-accounts using ID Settings->Virgin Media Account->Manage email app password. However, I can't see any way to manage the @blueyonder.co.uk email accounts used by my other family members (e.g. to change the app password). Some of those family members have their own VMO2 IDs (because they're O2 mobile customers), but unless I'm wrong it doesn't seem possible to link those IDs to the single common household Virgin Media account which I manage, and hence there seems no way for those members to manage their own @blueyonder.co.uk app password. Help! Surely there must be a way to do this.
Temporarily blacklisted IP Address
My Ntlworld email stopped arriving. At the same time my wife's email stopped. Both said that the passwords were invalid. We changed our passwords - my wife had to move to a VMo2 ID. We generated APP passwords and put them in - no change. I rang help desk in India - they said that the problem is that they do not support NTLWORLD addresses any more. I said that was amazing and asked for it to be escalated. The assistant arranged for me to to be called by his supervisor the following day (Sunday) at 9 to 9:30. Then I noticed on my Macbook i had a different message - Temporary blacklisted IP Address. I checked on this forum and found that I could access my mail by using my iPhone as a hotspot and it worked. I could also access the email via the browser. No supervisor rang between 9 and 9:30, so I rang at 10, to find it hasn't been escalated. I was asked to clear browser cache/ reboot the router etc. etc. I then asked to be escalated to their supervisor, who again said they could not help as support has been dropped for NTLWORLD Addresses. He said they had been told that the domain had been turned off and this means that no emails will get through any more. I filled in a security report and forwarded it to the VM security team. I want to know what the "suspicious activity" was and asked that they lift the blacklist. This is the third time this has happened admittedly the last time was two years ago, when my solicitor sent me a message that was encrypted internally.Imap not working on W11 laptop
My Outlook stopped receiving & sending NTL emails on a W11 laptop, but works on my Android phone. I only found out yesterday that I was meant to be using a app generated 4 word password which I started using. it took about 10 hours for Outlook to recognise the new password this was after clearing the cache & uninstalling & reinstalling Outlook. I changed the password on my phone & Outlook works perfectly. I received 1 email on my laptop since I changed to the new type of password & now it has stopped working again, & sign-in constantly fail You can't download the classic Outlook anymore even though MS have a page to download it. You get instead MS365+Office which needs to be paid for. VM don't know how to fix the problem. Their extended tech dept which you have to pay for have no idea how to fix it. Their solution was just wait. Can anybody help?
NTLworld email not recognising password started today
It looks like others have similar problems. My NTLworld email account is not accepting my password on my Android phone or Windows pc. Attempting to log onto Virgin media does no accept even my email address for login. Something has clearly gone wrong, and I'd prefer not starting to attempt to get around this. Please advise what has happened?Email Password Virgin.net no longer working
Help please. I have been using virgin.net for many years and I was entitled to five email addresses. My wife uses to of them. Recently I was forced to change to a VMO2ID new password on my primary account. This worked fine and although I had a new password I have not had to enter the new password on the Outlook for MS 365 or on my iPhone mail app. Everything still currently fine. emails sending/receiving fine. However, on my wife's email also virgin.net he email client on her laptop and Samsung phone has stopped receiving emails. On the phone it has asked for the password to be re-entered. But entering the original password associated with that email address no longer works. On accessing My Virgin Media and trying to sign on using her email address it recognises her email address but won't accept either the new password I set up for VM02ID or her previous password. Her other email address has also stopped working today. VM Broadband customer. How do I get her email addresses to work again? Any help greatly received.
