Email verification not working from email change
I have changed over to a new email provider and wanted to change on Myvirgin to the new email. Everything ok, changed email and then just needed an email verification, sent the link and clicked it once received. When I tried to log in it said i needed to verify email, even though that was what i had just done.. Takes about 3-5 business days to receive the email and just goes in circles. Can someone please help?
Cannot change VM primary email
I am trying to change to my primary VM email account. I click the email field from the VM account page and get this: I put the desired new email address in, and get this: In no place, anywhere do i have communication from VM. Not in any inboxes, spam folder, anywhere. Help!
Locked accounts
Hi, Last year I had one of my email accounts locked, I asked for help & found out that I needed to provide another email address to regain access to that account. I've now just been locked out of multiple accounts today with the same message, does this mean I've got to make up new email accounts to regain access ?? I just don't understand why Virgin Media keep locking people out of their email accounts when they're being accessed just so they have to make another email up with another provider so they can regain access again... its VERY frustrating !!!! Any help or advice would be grateful please.
Email Signing Issues
When initially logging into email with [removed] my wife received an account compromised message. Following instructions we changed the mail address on the account to [removed] We changed the password and generated the app passwords as instructed. Email is now accessible via this account/password combination, but IMAP/POP is not using the password generated on the virgin website - as instructed When trying to change the account email address back to [REMOVED , we get a message to say you cannot change your sign in details to ntlworld.com. What is the resolution ? Why I can't she change the account back to ntlworld.com , as this is her email address ? [MOD EDIT: Personal information has been removed from this post.]Email Password reset can't find me - had same email for 20 plus years
Hi For some reason, why I check emails on my phone, my blueyonder email account is rejecting my password, and tells me that my password is incorrect. No other email address or provider is affected, only my blueyonder one. When I go to https://www.virginmedia.com/identity/forgotten-details/password and enter my blueyonder email address I receive the following message: Please ensure you provide the email address you use to sign in to My Virgin Media I have had the same blueyonder email address for over 20 years, and was able to access my emails yesterday, 11/01/25. I have made no changes or requests for a password reset. I am not able to get in to my account settings at https://www.virginmedia.com/myvmo2/account-settings as my password is not recognised and I receive the same error message as shown above.Blueyonder email account compromised
Today it seems scammers from Nigeria accessed my fathers blueyonder email account. I deduce this from the mail hedder containing: X-Originating-IP: 102.88.111.43 I am wondering if there has been any large scale hack of blueyonder data? or anyone knows of a substantial number of similar issues lately? I am a long way away so trying to give my dad support remotely, and have just completed a full system scan of his computer but cannot detect any virus/mallware/spyware active. I also cannot contact blueyonder on his behalf via email, which is annoying... Any information / support would be appriciated
