Forum Discussion

dmarkymarc's avatar
dmarkymarc
Settling in
3 days ago

Mail being blocked

Hello, 

We're a sender trying to get in touch with the postmaster team at Virgin. Emails have gone unanswered so this seems the only alternative. 

It seems our sending domain and/or sending IPs are being rate-limited by VM, which is leading to bounces. We receive temporary 400 errors, and so our system will automatically retry the messages at various intervals, and most of the mail eventually gets delivered, but there's still a portion that bounces with a 500 error. It's affecting users at virgin.net, virginmendia.com, ntlworld.com and blueyonder.co.uk.

I will note that these are Virgin Media subscribers who have a previous relationship with us and have opted in to receive these messages, and many of them are not receiving them because of the aforementioned issues.

I can't share the domain/IP publicly, but I would appreciate it if an admin or postmaster could contact me to get this issue sorted out or point in the right direction.

Thank you!

Blueyonder
email
ntlworld
virgin.net

2 Replies

  • coenoby's avatar
    coenoby
    Very Insightful Person
    2 days ago

    dmarkymarc​ 

    Just so you know, this is a VM community forum so the first responders are normally VM customers  like me rather than VM support staff.

    However, one of the ForumTeam (VM staff who provide first line support on this forum) should be contacting you via this thread in the next day or so. They are best placed to get this actioned for you.

    Coenoby

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    18 hours ago

    Hey dmarkymarc, thank you for reaching out and we are sorry to hear about your email issues, also a warm welcome to the community. 

    How has this been over the last few days is it still doing the same thing?

    Are you trying to send emails to one of these domains?

    Who is getting these errors you or your customers?