Forum Discussion

GuitarShredUK's avatar
GuitarShredUK
Just joined
9 hours ago

Cannot access Ntlworld email due to not being main VM account holder

Hi All,

Since first thing yesterday I’ve not been able to access my Ntlworld email account, that was working perfectly via mail2.virginmedia web mail until the end of last weekend.

I have created a brand new, unannounced change of log in system Virgin O2 ID that has no problems logging in.

The barrier appears in that I have an Ntlworld email account but I am not the main Virgin Media account holder. 
The only interaction I have with My Virgin Media is to use webmail for my Ntlworld address.

I cannot go ahead and link the above main Virgin Media account to my new VMO2 ID due to the above set up, as this would remove access from the main account holder due to it being a transfer.

I am now completely blocked from my Ntlworld email account, and cannot change the password on this account due to a password reset request giving an endless spinning timer with “Processing Request”.

Is the above all part parcel of wider ongoing technical problems with VM accounts and log ins or a specific Ntlworld email issue due to this sudden complete roll out of a new log in system first thing Monday?

Thanks

Tom

 

email
ntlworld
webmail

1 Reply

  • coenoby's avatar
    coenoby
    Very Insightful Person
    3 hours ago

    GuitarShredUK​ "Is the above all part parcel of wider ongoing technical problems with VM accounts and log ins or a specific Ntlworld email issue due to this sudden complete roll out of a new log in system first thing Monday?"

    I am not a member of VM staff so I cannot answer that question.    However I think it is important that you read this statement from Virgin Media:  https://www.virginmedia.com/help/broadband/email-account-closure     

    Note that it starts with

    "No longer a Virgin Media TV, broadband or landline customer? We’ll be reaching out to you soon, if we haven’t already, to close your Virgin Media email account as set out in our terms and conditions."

    If as you say, the only interaction you have with My Virgin Media is to use webmail for your Ntlworld address then that statement about closing VM email accounts applies to you I'm afraid.

    VM stopped issuing new email accounts back in early 2022 and since then new VM broadband customers do not get the opportunity to have a VM email account.  VM does continue to support email accounts that belong to current broadband customers but not free standing email accounts such as yours.

    One of the Forum Team (VM staff) will be contacting you via this forum thread in due course but I am sorry to say that as you are no longer a VM TV, broadband or landline customer they are not going to be able to help you regarding your Ntlworld email account.

    I don't enjoy being the bearer of bad news but there is not much more I can say I'm afraid.

    Coenoby