Forum Discussion

MiDu's avatar
MiDu
Tuning in
2 days ago

No Access to NTLWorld Web Mail

I am a paying customer of Virgin Media and "NTLWorld.com" is my main email account. I would normally have access to "NTLWorld.com" emails in two ways:
- via the Thunderbird email client installed on an old WIN10 desktop PC (perfect access to the "NTLWorld.com" emails as we 'speak'...!)
- via "NTLWorld.com" WEB MAIL on the said old PC and an old WIN10 laptop

Sadly the access to the WEB MAIL has stopped working 9-10 weeks ago showing the same one-word message 'FORBIDDEN'. I've tested repeatedly my old PC and my equally old WIN10 laptop plus two borrowed WIN11 laptops... getting the same failure message, the word 'FORBIDDEN'.

How did I proceed to the web mail page? I get to My Virgin Media page and I sign in with My VM username and password... then I go to Quick Links and choose Virgin Media Mail and this should open my Virgin Media web mail inbox... but it doesn't and I only get a blank page with just this word, FORBIDDEN, within 4-5 seconds.

As I will have to replace both Win10 machines before October (Windows 10 will stop being supported by Microsoft) with a WIN11 laptop I would like to get access to my NTLWorld emails via NTLWorld Web Mail only. 

Does anyone know what is the problem with the access to the NTLWorld Web Mail? Please HELP.

email

3 Replies

    • coenoby's avatar
      coenoby
      Very Insightful Person
      20 hours ago

      MiDu​ 

      You can usually resolve the "Forbidden" error by following these steps:

      1. Sign In to My Virgin Media  (not your VM webmail account) with the affected email address and the current password.
      2. Go to “Account settings”, then "My Virgin Media Account details"
      3. Scroll down the "Security and sign in details " section and click on "Edit" to the right of password.

      Follow the prompts. If you have not already specified a non VM email address to act as your VM username you will be prompted to do so. That's now a security requirement of VM accounts. Your VM email account and address will remain the same but in future you will have to sign into VM with your non VM email address.

      You will also have to generate a "Mail app" password to use as the email password in your Thunderbird app but you should see that as you follow the password reset process. The use of a Mail app password when you access VM email acconts via email apps is another new VM requirement.

      The "Forbidden" error seems to be a way to "encourage" VM email users to implement VM's new security measures sooner rather than later.   (That's just my take on it, but I could be wrong.   😉)

      Try that and see how you go.

      Coenoby

  • MiDu's avatar
    MiDu
    Tuning in
    21 hours ago

    [MiDu / further clarification]
     
    I had NTLWorld internet access and email account well before VM took over NTLWorld.com so, automatically, I became a paying customer of VM. I've been a continuous VM customer ever since.