Hi, I went into my laptop to access my e-mails to be informed that i needed to sign in to my account. after trying to do so by entering the e-mail address and password i get a message saying 'something went wrong with your account. please try again' I tried logging into my VM account on the webpage to be told that the e-mail address doesn't exist. I have been a VM customer for many years.
Can't offer a solution but from today have exactly the same for my ntlworld a/c. Normally have auto-sign in on web browser but accidentally logged off and going round in circles trying to log back in.
Spent a lot of time on Facebook VM group messaging with a person trying to help but has not been able to offer a solution.
Did manage to log in via verify another way which sent a code to my phone, changed the VM-O2 password but new one not accepted either.
Not helped by, to me, the baffling VM-O2 logons and passwords and those needed for email where now need another email server and a/c to login. I can no longer use ntlworld email for main login since O2 merger.
Forum TeamHi Allister1
Thanks for posting and welcome to the community.
This sounds like you've not yet created your VM O2 ID.
To create this, please head to our website - virg.in/myVM
Then sign in with your My Virgin Media online account username.
Then follow the prompts to sign up for the ID and then you'll have access to your emails :).
Hi John,
i have tried that and get the following message
This Virgin Media email address isn’t valid
You've tried to sign up with an invalid Virgin Media email address.
Check you’ve entered the address correctly and try again. Alternatively, sign up with a different email address.
