No access to e-mails!
I have two email addresses. One is a @ntlworld.com and the other @ virginmedia.com. I have forgotten the passwords and phoned virginmedia for help. After 30 minutes plus they couldn’t help and raised an IT ticket. They promised contact within 72 hours but nothing! I have various disabilities, a pensioner & don’t understand anything other than extremely basic tech jargon. I have a new phone but cannot get access to either of my emails. Even on my virgin media web page I can only access the ntlworld e-mails but I have no access to my virginmedia.com emails. It is this which I conduct the vast majority of my emails including ordering medication and banking. i am at my wits end and feel very alone and frustrated. Any sensible help very much appreciatedFrustrated beyond belief and ready to go ombudsman
Dear community. Help please. Long story short : Broadband service transferred away in Jan. Official request to cancelled received by Virgin 3 Feb 2024. All information provided confirmed by Virgin home movers team. currently today 24 June 2024 I am still receiving bills chasing for debt for each month. Home mover advised they needed to get a manager to approve refund due to the large value. This was over a month ago. Promised to call back . Ha. Should have known better! Its been over a month now since that last call. Can’t email. Can’t access online account. And still no refund or confirmation of account cancellation. I have had their debt centre chasing me and they can’t or are not willing to help. I’m ready to go ombudsman now to report this. Any email address I can try one final time for Virgin Media before I go Ombudsman route?unable to access ntlworld.com email
Hello there, I am wondering if someone can help (pleeeaaassseeeee!). My dear old mum has been using her ntlworld.com email account for donkey's years (she no longer has a virgin service). For the last few days she has been unable to access her emails - via her "thunderbird" software. We never have known the password! But I found a way to retrieve the password held in thunderbird - hurrah! But if I try the saved IMAP password online direct it says its not correct. I cannot change the password as she is not a VM customer. Arrrggghhh! Is there anything I can try please? Any thoughts very welcome to cheer up my mum 🙂
