Forum Discussion

Vivvy1's avatar
Vivvy1
Joining in
7 months ago

Frustrated beyond belief and ready to go ombudsman

Dear community. Help please. 
Long story short : Broadband service transferred away in Jan. Official request to cancelled received by Virgin 3 Feb 2024. All information provided confirmed by Virgin home movers team. 
currently today 24 June 2024 I am still receiving bills chasing for debt for each month. Home mover advised they needed to get a manager to approve refund due to the large value. This was over a month ago. Promised to call back . Ha. Should have known better! 
Its been over a month now since that last call. 
Can’t email. Can’t access online account. And still no refund or confirmation of account cancellation. 
I have had their debt centre chasing me and they can’t or are not willing to help. 
I’m ready to go ombudsman now to report this.

Any email address I can try one final time for Virgin Media before I go Ombudsman route? 

cancellation
compaints
Complaints
Customer service
Help
ombudsman
  • goslow's avatar
    goslow
    Alessandro Volta
    7 months ago

    Have you made a formal complaint to VM up to this point (a required step before the ombudsman)?

    You have posted in 'Email'. Your query would be better in 'Account Management - Cable'. A moderator or VIP might move it for you. Either way you should get a VM forum team reply within a few days.

  • Martin_N's avatar
    Martin_N
    Forum Team
    7 months ago

    Hi Vivvy1,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the chasing of the debt. 

    We can certainly take a look into this for you. 

    I will private message you now. 

    ^Martin