New contract frustrations
Hi,
Switched from Sky, always had great customer service but the copper broadband was starting to affect my work. I took out the top package with Virgin including the O2 unlimited everything inc data sim only. My TV package on my contract and the advert
190+ TV Channels Disney+ Premium Kids Pack
Netflix
Sky Cinema HD & Sky Sports Sky Sports HD
Virgin TV 360 Box
Virgin TV 360 Mini Box
Main Issue is I don’t have Disney+ premium, I have complained literally every day for 2 weeks. The upshot is Virgin refuse to acknowledge it’s part of my contract and state this is simply an O2 offer available of Disney+ standard free 6 months then paid. The O2 offers were not on the advert and yes they do this and many other offers however I have this on my contract as part of my TV package and as Premium which O2 do not offer. Second issue is O2 claim they don’t do an 18 months unlimited data contract for Virgin, even though it’s still currently advertised as such. They gave me 250gb. I simply don’t know what to do next, it’s not about the money I could just subscribe and get on with my life but what I can’t understand is I surely can’t be the only person that is experiencing a clear breach of my contract on the offers available to a new customer? If I’d have known I wouldn’t have signed up, I can’t believe how unaccountable this company is. Anyone have any suggestions?
Hi, took it out on the 16th June and I only had the conversation with them as I’d been passed on by VM as if the Disney+ was an O2 service. Not sure if my volt is enabled or not as nobody I speak or correspond with will actually acknowledge the contents of my contract but O2 we’re adamant that won’t be doing it. I had some early conversations and correspondence that Disney+ Premium was part of my package and I would be sent an email link in 1hour, 2 hours, 4 hours and a few said 48 hours. Now though it’s complete denial, even one call centre worker made out a complaint for me and the response answer avoided the actual key facts and repeated the incorrect paid solution. I’m at a point where it’s more about the fact I’ve been mislead than the services I get or don’t get. Thanks for you help it’s appreciated