Frustrated beyond belief and ready to go ombudsman
Dear community. Help please. Long story short : Broadband service transferred away in Jan. Official request to cancelled received by Virgin 3 Feb 2024. All information provided confirmed by Virgin home movers team. currently today 24 June 2024 I am still receiving bills chasing for debt for each month. Home mover advised they needed to get a manager to approve refund due to the large value. This was over a month ago. Promised to call back . Ha. Should have known better! Its been over a month now since that last call. Can’t email. Can’t access online account. And still no refund or confirmation of account cancellation. I have had their debt centre chasing me and they can’t or are not willing to help. I’m ready to go ombudsman now to report this. Any email address I can try one final time for Virgin Media before I go Ombudsman route?Deceased - no refund
Have contacted Virgin across all media, email (multiple), forum (multiple), letter and get no resolution. They have my deceased mother's money and have not issued a refund despite many assurances a cheque would be sent... 15 weeks later, no cheque, no further contact unless instigated by me. Disgusting.