Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Closing Email Accounts

How do I close my Virgin Media (ntlworld.com) email accounts?

closure
  • 用心棒's avatar
    用心棒
    3 years ago

    The primary email account can only be deleted if the following conditions are met and:then only through the forum team.

    • it is no longer linked to an active Virgin Media broadband account
    • more than 90 days have passed since broadband account was terminated

    If these condition are met post back here to have issue flagged to the forum team.

    No such condition apply to secondary email accounts and these can be deleted by:

    • signing in as the primary account holder here, Login to My Virgin Media | Virgin Media
    • select Account settings > Account details > Manage other My Virgin Media accounts
    • for each account to be deleted select its Delete link and follow the instructions to confirm deletion

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  • 用心棒's avatar
    用心棒
    Very Insightful Person
    3 years ago

    The primary email account can only be deleted if the following conditions are met and:then only through the forum team.

    • it is no longer linked to an active Virgin Media broadband account
    • more than 90 days have passed since broadband account was terminated

    If these condition are met post back here to have issue flagged to the forum team.

    No such condition apply to secondary email accounts and these can be deleted by:

    • signing in as the primary account holder here, Login to My Virgin Media | Virgin Media
    • select Account settings > Account details > Manage other My Virgin Media accounts
    • for each account to be deleted select its Delete link and follow the instructions to confirm deletion

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

    • Rodolphson's avatar
      Rodolphson
      Joining in
      2 years ago

      I have the same problem. Left Virgin months ago, but my email still seems to be active. How can I stop this and let people know that it is defunct?

      • Molly_T's avatar
        Molly_T
        Forum Team
        2 years ago

        Hi Rodolphson 👋 welcome to the community! Thank you for joining this thread to let us know you are having the same issue. 

        If the email has not deleted automatically within 30 days of your services disconnection we will just need to send you a PM to confirm a few account details so we can look into this further for you and arrange it if needed. 

        I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

        Wishing you all the best. 🌞

  • Paulina_Z's avatar
    Paulina_Z
    Forum Team (Retired)
    3 years ago

    Hi Anonymous,

    Welcome to our Community Forums! Thank you for your first post and for your query.

    Thank you to 用心棒 for providing you with the right information about how to close your Virgin Media mailboxes if needed.

    If you need any further help or assistance, please let us know. We're here to help. 🙂

    Thank you.

    • Anonymous's avatar
      Anonymous
      3 years ago

      Hi Pauline Z,

      Thank you for your email reply.

      I just want to close the WHOLE Virgin Media Account, that includes the main email address and the actual account number [REMOVED].

      I cannot see that I can do this, I have deleted an additional email account but wish to discontinue completely the Virgin Media account and all associated paraphernalia!

      Please can you confirm that this can be done asap.

      Many thanks 

      Stephen Nation

       

       

      [MOD EDIT: Personal and private information has been removed from this post.]

       

      • Paul_DN's avatar
        Paul_DN
        Forum Team
        3 years ago

        Hi StevieWonders,

        Thank you for reaching out to us, do you still have an active account with us which you wish to cancel?

        Regards

        Paul.

  • rbassi's avatar
    rbassi
    Tuning in
    10 months ago

    Hi 

    I am in a similar position and noticed my email account is still open even though I left Virgin back in Aug last year. Can someone help me to close this account down?

    • Martin_N's avatar
      Martin_N
      Forum Team
      10 months ago

      Hi rbassi,

      Thank you for your post. We can certainly help with getting this resolved. 

      I will private message you now to confirm your details.

      ^Martin