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TheWoodman's avatar
TheWoodman
Settling in
22 days ago
Solved

New 18-month contract but overcharged!

On 24th June 2025 I entered into an 18-month broadband & TV contract at £43.22 per month. I have since been billed £77.18 three times. I have been overcharged by £101.88 (3 times £33.96).How do I get this money back?

 How do I get some compensation? How do I get billed correctly?

I’ve tried the chat-bot (useless) tried 0345 454 1111 and got links to a bill breakdown or how to change direct debit date (no humans, no sense). Agreed to WhatsApp chat (no response).

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  • TheWoodman's avatar
    TheWoodman
    19 days ago

    Martin was unable to resolve the issue, but I managed (eventually) to connect to Moanungsang through web-chat via the 'Change My Package' page.

    Now resolved with a 24-month £41.00/month deal and a goodwill gesture of £26.53 credit on my account. 👍🏻

10 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    22 days ago

    Hi TheWoodman, thank you for your post.

    We're sorry to hear about the poor experience you've had and the difficulties you've encountered when trying to get the issue resolved 😔

    Just to confirm, do you have a Contract Information Sheet quoting an initial monthly cost of £43.22?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      22 days ago

      Thank you for that information. We can certainly take a look into this for you. 

      I will private message you now to confirm your details. 

      ^Martin

  • TheWoodman's avatar
    TheWoodman
    Settling in
    20 days ago

    I’m out of contract. I have been for a while.

    On 24th June 2025 I entered into a 18 month contract at £43.22 per month.
    On 24th June 2025 I also accepted a free upgrade to a new Virgin TV 360 box at no extra cost.

    Since that date I have received bills at the higher figure of £77.18. The new tariff of £43.22 has not been applied.

    It seems that whilst  webteam@virginmedia.com issued the new contract, this was ignored by vmteam@virginmedia.co.uk who handled the free upgrade to a new Virgin TV 360, but re-instated the previous tariff.

    I have been overcharged. How do I get a refund? How do I get some compensation? How do I get billed correctly?

      • TheWoodman's avatar
        TheWoodman
        Settling in
        20 days ago

        Did. Yesterday. Not resolved. Dug deeper. Found probable reason for foul-up.

  • TheWoodman's avatar
    TheWoodman
    Settling in
    19 days ago

    Martin was unable to resolve the issue, but I managed (eventually) to connect to Moanungsang through web-chat via the 'Change My Package' page.

    Now resolved with a 24-month £41.00/month deal and a goodwill gesture of £26.53 credit on my account. 👍🏻