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Dorsetdave's avatar
Dorsetdave
Tuning in
12 days ago
Solved

Goodbye to my 18 month contract

I tried online to add a TV pack to my bundle.  Clicked on PLACE YOUR ORDER and nothing happened.   Phoned customer services and the agent took the order over the phone.   She said all new contracts are for two years now .  Seems this has been the case for some time although it's the first time I've experienced it.   Virgin has followed in Sky's footsteps.   Ironic really because the 18 month contract was one of Virgin's better selling points.   

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  • goslow's avatar
    goslow
    Alessandro Volta
    12 days ago

    Two year minimum terms are not something I have noticed being mentioned on here recently. All the offers I can see right now on the VM website show 18 month terms.

    The claim by the call handler has more than a ring of something made up on the go by the sales agent.

    • Dorsetdave's avatar
      Dorsetdave
      Tuning in
      12 days ago

      I've just found a post dated two years ago about Virgin locking in their customers for two year contracts.

      I can't think of any reason for the agent to have made it up. What would have been in it for her?   She even reduced the monthly payments by £4 against what I would have paid if the online order had gone through.  Not a huge amount I know but it all helps.

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        11 days ago

        Hi Dorsetdave 👋 Welcome back to the community! Thanks for taking the time to post. 

        Sorry to hear about your experience trying to change package via My VM. Although thankfully the team have sorted it for you by phone now! 🤞

        I can confirm, the vast majority of our fixed term contracts are now for 24 months ( or 2 Years). However, this is a very recent change. (It only went live yesterday!)

        There's a bit more general information about contract terms and lengths here 👉 https://www.virginmedia.com/help/billing-and-payments/information-about-your-virgin-media-contract and we do still offer no-contract deals which can be found here 👉 https://www.virginmedia.com/broadband/rolling-contract . 

        Hope this clears things up! Wishing you all the best. 🌞

  • Windowpane's avatar
    Windowpane
    Joining in
    12 days ago

    So you aren't saying that the VM call handler was lying are you; surely not!