Netflix changed 5 months into contract.

This seems to be an occurring complaint on these threads.  Hopefully you will get it sorted.  Personally I'd just deal with Netflix myself and not involve VM, as in don't have it packaged with your TV.

You are certainly not the first to have been caught like this.  VM have changed their basic Netflix offering to with adds, so if you signed up now that's what you would get.

But if you had an existing contract without ads, and you were promised there wouldl be no change, that's what you should have now.

I believe that VM staff on this forum have been able to sort this for some other customers who have been put in the same position against their wishes, so I hope that one of them will help you. 

Something in my gut told me to take screen shots in Jan and im glad I did. Its not a small amount I pay each month for VM, all sports, x2 boxes, Movies, fastest Internet. Im annoyed more about how on my renewal it strictly said keep everything the same. The contract they gave had no mention of Netflix but after speaking to a member of the VM team on the phone I was assured several times my netflix would remain as normal and the same if I accepted the offer on the app. Since Jan my packaged has remained the same. Netflix standard no ads and then out of nowhere an email to say you will now receive adds. VM have today told me that it was an error on there part and I always should have been on Netflix with Ads. Its not even about the money or £6 extra per month. Its the fact that I signed up for something that was supposed to remain the same. I was told my screen shots are not enough evidence even though it shows and matches the same price as per my contract even though the contract they provided doesnt have netflix on there anywhere. Been a loyal customer for years but actually feel like ive been lied to and deceived for the sake of an extra £6 per month. Id rather pay to have my contract done and finished than be taken for a ride. Its unacceptable and its goes against everything that was stated at the renewal stage.

The official advice so far in this thread, in my view, does not sit neatly with s. 50 (1) of the Consumer Rights Act 2015 https://www.legislation.gov.uk/ukpga/2015/15/section/50

So after 2 days of back and fourth, I can confirm I haven been given a £7 re occuring discount until the end of my contract to switch to Netflix standard. Its a shame that I had to go through my twitter account and history to pull up screen shots & conversations to get this done. Its also pretty unfortunate that this could have been something that was easily resolved but I was literally fobbed off yesterday by Kath_p. My first time using the VM community and the individuals who are meant to help, havent really helped at all.