Issues After Moving Home — Blocked Websites, Account Not Updating & WiFi Boosters
I’ve been a Virgin Media customer for over two years, and I recently moved home. Unfortunately, the setup process has been a complete disaster, and I am struggling to get proper support. After numerous calls and chat sessions lasting over an hour each, I finally managed to get a technician to install my internet. While the internet connection itself is working, I am facing multiple issues: Blocked Websites — Several websites are inaccessible, and I need Virgin Media to unblock them. This wasn’t an issue at my previous address, and I’ve tried to check my Web Safe settings, but I still cannot unblock them myself. Account Not Updating — My Virgin Media online account still reflects my old account number, address, and post code instead of the new details. I have no way of managing my services properly. Spotty WiFi & Boosters — My connection is unreliable in certain areas of my home. I was told I had access to WiFi boosters, but I have no idea if they’ve been ordered, when they’re coming, or how to track them. I spent another hour on the phone this morning, only to be told I would be contacted in a few days — but with no clear guidance on what to expect next. Can someone from Virgin Media assist me in getting this resolved? Specifically: — How can I get Virgin Media to unblock these websites? I am unable to do this on my own. — How can I ensure my online account updates to reflect my new address and account number? — How can I confirm whether my WiFi boosters have been ordered and when I should expect them? I’d appreciate any help or advice from the community or Virgin Media representatives. Thanks in advance!Broadband contract renewal has Disney+ included at additional cost
I am renewing my contract for Broadband and it appears that Virgin have bundled a subscription for Disney+ into my renewal contract. This is not something that I have selected as an add-on. It is also not something that I need as I qualify for a free Disney+ subscription through other means and I have no interest in paying for it. Please can someone advise me as to how I can get rid of this bundled add-on that I do not want? If I don't get a meaningful response in a few days then I will not renew and will seek a different provider.New address not on Virgin Postcode Checker
Hello All I am about to move address and have been with Virgin for years. The new address does not exist on Virgin Medias check my availability function. Normally even if you can't get Virgin media your address still appears on the system which is where I think the issue lies. Had a look around the street and it looks like there are fibre lines laid down. There are around 100 addresses on the street in question and for some reason house numbers 1 - 21 (missing 22) 23 randomly 37 appear on the address checker and all have virgin media services available. 37 is less than 6 meters across the road from the address I am moving to. The estate is not a new build estate. It's been there for 30 years and I find it difficult to believe that when installing the fibre lines they just stopped halfway up the street. I have tried to contact customer service and all they did was try to cancel my account without actually listening to what the issue was and the question I was asking. If there is an admin or advisor or anyone who has had the same problem and had it resolved or at least looked at that can give any info I would greatly appreciate it.No response from homemovers@virginmedia.co.uk
I'm about to move house into a flat that I can't move my broadband package into and the customer support team member I called said I should email homemovers@virginmedia.co.uk with evidence that I'm moving to this address. I've emailed four times over the course of this week and I've not received anything back. Should I be doing something else?Broadband Help Needed
Hi, I ordered a no-contract broadband today and the money has left my account, however, I haven't received any email confirming my order, no customer number etc.. When I ring customer support, they ask for a customer number which I don't have because I haven't been sent anything. Can anybody help me?Ordered WiFi but received no welcome email or delivery information
Hello, I ordered WiFi which is meant to be delivered in two days, however all I have received is the thank you for your order email pre contract documents email my WiFi is meant to be delivered in two days, but I have not received any further information and can’t create an account. I was told I would receive the below but have not: confirmation of delivery date email of contract Please can someone help?