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dakeyj's avatar
dakeyj
Tuning in
3 months ago

Broadband contract renewal has Disney+ included at additional cost

I am renewing my contract for Broadband and it appears that Virgin have bundled a subscription for Disney+ into my renewal contract. This is not something that I have selected as an add-on. It is also not something that I need as I qualify for a free Disney+ subscription through other means and I have no interest in paying for it.

Please can someone advise me as to how I can get rid of this bundled add-on that I do not want? If I don't get a meaningful response in a few days then I will not renew and will seek a different provider.

Broadband
contract
renewal

1 Reply

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    3 months ago

    Hello dakeyj.

    Thanks for your first post and welcome to our community.
    Sorry to hear you've had Disney+ added to your bundle.
    It would be tricky to advise from here without assessing your account.
    If you don't mind, I'll need to send you a private message to pass security and look at removing the add on for you.
    If you can check the envelope at the top right of your screen that would be great. 
    Gareth_L