End of contract downgrade broadband package
I currently have a broadband only package (M350, £46 pm) that is coming to an end in a few days. I wanted to switch to a new contract that was cheaper, and could accept a slower broadband speed to do so. I call Virgin, and after a lengthy wait was told that the only options available were for me to move to M500 for £49 pm. There were no options to downgrade my broadband speed to get a cheaper deal. The agent then told me to go to the website and select a cheaper deal from there as they offered bigger discounts. I tried that, but when I select a cheaper deal (M250 for £27 pm) I get prompted to login to my account, and then there is no way I can get that deal - all that is offered under 'Change Your Package' are faster, more expensive contracts.
Very unhappy about this - it looks like Virgin has no interest in retaining existing customers by allowing them to switch to cheaper deals?
Does anyone know if there is a way to downgrade and move to a cheaper broadband deal?
Hi Nap1815,
Thanks for your post and welcome to the community.
Many apologies for any problems faced with getting this sorted, you should be able to downgrade your speed at any point if the current one is not fit for purpose.
Whilst we don't deal with package changes on this contact channel, so we can investigate why this has been stated I've dropped you a PM,
The message will appear within the envelope icon.
Regards,