Downgraded Netflix after contract renewal!
After several negotiations to renew my contract with VM I agreed to renew when offered the same Volt bundle deal as previously had with Netflix add free. My pre contract email when asked to check was all the same including an add free Netflix subscription. However the same day I received an email from Netflix to say I was now on the standard package with adds. Upon checking my contract that came through hours after accepting the new contract it was changed! It also appears that I am actually paying a £5 upgrade charge as part of my new deal price so should have had it upgraded anyway? I have messaged, called and been told I would receive an email with a link to upgrade my Netflix to without adds, but haven’t and I can see it’s an issue that has been discussed here by several others in same situation. Therefore this is my final attempt to try and get this resolved!
I am totally frustrated trying to resolve this issue having to explain myself over and over being held on the phone or chatting on chat box without resolve..
Update:
Following my complaint regarding the downgraded Netflix package, I was given a credit to cover the cost of upgrading to the add free version of Netflix (as it was previously). It was a very frustrating experience but thankfully appears resolved now.
