Forum Discussion

A-wifi-needed-'s avatar
A-wifi-needed-
Joining in
4 months ago

Ordered WiFi but received no welcome email or delivery information

Hello, I ordered WiFi which is meant to be delivered in two days, however all I have received is the 

  • thank you for your order email
  • pre contract documents email 

my WiFi is meant to be delivered in two days, but I have not received any further information and can’t create an account. I was told I would receive the below but have not:

  • confirmation of delivery date
  • email of contract

Please can someone help?

Broadband
delivery date
emails

2 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    4 months ago

    Hi A-wifi-needed- 

    You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    4 months ago

    Hi A-wifi-needed- 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the poor experience you've had 😔

    Have you received the delivery since you posted? If not, have you tried following the advice provided by newapollo?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel