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Helpmemove's avatar
Helpmemove
Joining in
14 days ago

No response from homemovers@virginmedia.co.uk

I'm about to move house into a flat that I can't move my broadband package into and the customer support team member I called said I should email homemovers@virginmedia.co.uk with evidence that I'm moving to this address. I've emailed four times over the course of this week and I've not received anything back. Should I be doing something else? 

  • Hi Helpmemove 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Sorry to hear you are having issues with reaching out to our Movers team, so that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina