Forum Discussion

NorthLondonNY's avatar
NorthLondonNY
Joining in
3 days ago

Issues After Moving Home — Blocked Websites, Account Not Updating & WiFi Boosters

I’ve been a Virgin Media customer for over two years, and I recently moved home. Unfortunately, the setup process has been a complete disaster, and I am struggling to get proper support.


After numerous calls and chat sessions lasting over an hour each, I finally managed to get a technician to install my internet. While the internet connection itself is working, I am facing multiple issues:

  1. Blocked Websites — Several websites are inaccessible, and I need Virgin Media to unblock them. This wasn’t an issue at my previous address, and I’ve tried to check my Web Safe settings, but I still cannot unblock them myself.
  2. Account Not Updating — My Virgin Media online account still reflects my old account number, address, and post code instead of the new details. I have no way of managing my services properly.
  3. Spotty WiFi & Boosters — My connection is unreliable in certain areas of my home. I was told I had access to WiFi boosters, but I have no idea if they’ve been ordered, when they’re coming, or how to track them.

I spent another hour on the phone this morning, only to be told I would be contacted in a few days — but with no clear guidance on what to expect next.

Can someone from Virgin Media assist me in getting this resolved? Specifically:

— How can I get Virgin Media to unblock these websites? I am unable to do this on my own.

— How can I ensure my online account updates to reflect my new address and account number?

— How can I confirm whether my WiFi boosters have been ordered and when I should expect them?

I’d appreciate any help or advice from the community or Virgin Media representatives.

Thanks in advance!

 

  • legacy1's avatar
    legacy1
    Alessandro Volta

     Web Safe is the problem VM system is buggy you can unblock site by using VM other DNS server set on your device 194.168.4.123 and 194.168.8.123

  • Hello NorthLondonNY,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection. 

     

    — How can I get Virgin Media to unblock these websites? I am unable to do this on my own.

    Are you able to confirm some of the sites that you're not able to access?

    — How can I ensure my online account updates to reflect my new address and account number?

    We can get that looked into from here via private message that we will send over in a moment. 

    — How can I confirm whether my WiFi boosters have been ordered and when I should expect them?

    We can also get this looked into to via private message.

     

    Kind Regards,

    Steven_L