Forum Discussion

DA65's avatar
DA65
On our wavelength
24 days ago
Solved

Tv box needs update

I recently completed VMs application for update of tv box and have received a controller through post but no mention of when box will be supplied. 
How do I find out when box is due?

  • DA65's avatar
    DA65
    16 days ago

    Hi Tavis75,

    Sorry only just found your reply.  Thanks for information oddly whilst I was reading your reaply the TV switched on and started to download the new software!! Spooky!!

    Box now up and running just need to figure out how to stop the incesant female voice telling me how good VM 360 is.!!

     

5 Replies

  • Tavis75's avatar
    Tavis75
    Super solver
    24 days ago

    If you have a V6 box then you will not receive a new box, the 360 software is just installed onto the existing box. You will lose all recordings, series links and a number of features, so make sure you watch anything you want to and make a note of any series links you want to keep (though you will struggle to set them up as the 360 box only allows recordings to be set up for programs currently in the TV guide).

    If you have an older TiVo box (curved top) then you should have received the new box and remote at the same time.

    • DA65's avatar
      DA65
      On our wavelength
      16 days ago

      Hi Tavis75,

      Sorry only just found your reply.  Thanks for information oddly whilst I was reading your reaply the TV switched on and started to download the new software!! Spooky!!

      Box now up and running just need to figure out how to stop the incesant female voice telling me how good VM 360 is.!!

       

    • DA65's avatar
      DA65
      On our wavelength
      16 days ago

       

      Seems it was a TV V6 box

      "Application" was response to emailas below says bits and bobs in post.

       

      Just a heads up that the Virgin TV box you currently have is using old software, which means you aren’t getting the most out of your services.

      The good news is, we can upgrade you to a new Virgin TV 360 box at no extra cost.

      Choose how you upgrade

      Sign in to My Virgin Media using the button below and request an upgrade. We’ll send you some bits and bobs in the post and guide you through the setup – no need to book an engineer visit.
      or
      Head to the ‘Apps and Games’ section on your telly box, select ‘Upgrade now’, then follow the steps on the screen. After that, we’ll send you everything you need in the post.

      It may take up to 7 days to process your order after you request the upgrade.

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        14 days ago

        Hi DA65, welcome back to our forums, and sorry to hear there was a bit of confusion regarding your V6 to TV360 conversion. We are glad to see this has been resolved for you. You can find our about TV360 here. Please do not hesitate to contact us if you need any further help.