BBCiplayer constantly needs to sign in
I had problems with my TV360 box. It was deleting recordings (3 times now) and failing recordings/ playback. The Virgin engineer came last week and performed a "hard boot". So far so good, but I now have to sign in every time I use BBCiplayer. I have checked my BBC account and I have cookies enabled.
How can I resolve this?
If you also have problems with pausing and rewinding live TV then it would point to a hard drive problem and the box would need replacing.
If the box does need replacing then you need to phone Virgin on 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.