Intermittent broadband for 2 days
I had "essential improvements to our network in my area" on Friday, had intermittent connection issues since. I've been through the usual routes of contacting the so called helpline and the online chat, both of which were pretty much useless. Any way to actually speak to somebody who can do something useful?Need Help from Virgin Team Please!
Hello, I continue to have issues. I think there's a problem with my Hub5 as a new customer. I can't play online games or stream at night, as internet usage seems to knock down my connectivity for a few minutes. Here's one of those spikes in action: Modem error logs as follows: Time Priority Description 29-04-2025 23:27:53 notice GUI Login Status - Login Success from LAN interface 29-04-2025 23:13:06 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-04-2025 23:03:19 notice GUI Login Status - Login Success from LAN interface 29-04-2025 23:02:57 error DBC-ACK not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-04-2025 23:02:54 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-04-2025 22:39:44 notice GUI Login Status - Login Success from LAN interface 29-04-2025 15:32:51 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-04-2025 15:27:48 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-04-2025 08:05:51 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-04-2025 03:10:08 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-04-2025 03:09:48 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-04-2025 03:09:42 notice CM-STATUS message sent. Event Type Code: 2; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-04-2025 03:09:42 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-04-2025 03:09:13 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 29-04-2025 03:09:10 notice CM-STATUS message sent. Event Type Code: 2; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 23:42:29 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 23:32:22 error DBC-ACK not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 23:32:19 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 23:26:11 notice GUI Login Status - Login Success from LAN interface 28-04-2025 23:12:37 notice GUI Login Status - Login Success from LAN interface 28-04-2025 22:46:40 notice REGISTRATION COMPLETE - Waiting for Operational status 28-04-2025 22:46:35 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 22:46:28 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 22:46:27 notice TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 22:46:21 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 22:46:19 notice Honoring MDD; IP provisioning mode = IPv4 28-04-2025 22:46:10 warning ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 22:46:09 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 22:45:58 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 22:45:57 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 22:45:53 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 22:45:52 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 22:44:21 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 22:44:20 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 22:43:50 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 22:43:48 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 28-04-2025 22:42:59 notice GUI Login Status - Login Success from LAN interface 28-04-2025 22:42:09 error DBC-ACK not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Stop service status messages
I signed up for service updates messages and like many others they won’t stop! please stop spamming me I in the past week I have gotten more than 30 messages! It’s fixed! It’s not fixed! It’s fixed again! Nope it’s not fixed! What is going on???!??? why is there no way to stop this? I’ve contacted support twice already and they still keep coming. please help!Not getting 1GBPS on Gigabit internet
Hi All, I have extensively checked as to why I am not getting my full 1000 down and cant find a solution. I have a powerline adaptor which initially is only getting 200 down (it supports gigabit, and is ethernet run) so I have then ran a Cat 6 High quality *copper* ethernet cable directly from my router to my PC (2.5 gig port) and this is only returning speeds of ~400mbps. My phone on wifi has gotten 800 down max. My network card in my PC supports 1gbps and I have also used safe mode networking and booted into it to try and still only getting 400 down. Im not sure why this may be? ThanksInstallation help
Hi, New customer here vm has just went live in my area over the past month or so, so I jumped on it straight away. The external work was completed on my house the other day whilst I wasn’t in. This was an overhead install. I live in a semi detached house so let’s say they installed the brown box on the front left hand side of my house. However I want my wifi box installing in my office which is round the back of the house. There is a route round the right hand side of my house past my front door and round two corners. So my question is, when the engineer comes (which is very soon) will they be able to run the cable from my brown box all the way round my house to the point I need it installed? Will they bring all the kit required to run the cable round? it would be a bit of a deal breaker if not so I’m really hoping it’s not a problem. Thanks in advance
