Internet stops working once a day requiring a router reboot
Hi, I recently upgraded from volt500 to volt 1gig, which needed a modem change from hub3 to hub5. I use it in modem mode with my own router. Once a day now, the internet completely stops working, and I need to reboot the router by unplugging and replugging. After doing some searching, my 3.1 downstream channel is extremely weak. Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 159 Locked 32 -15.7 41903970 12674230 Can someone look into this?Extremely High Uncorrectable Errors – Major Connection Instability
Hi, We’ve been experiencing constant internet downtime and instability recently. After checking the status page on our Virgin Media Hub 5, I noticed extremely high uncorrectable errors on the DOCSIS 3.1 downstream channel, along with a low PLC power level that may be contributing to the issue. Here are the key stats: Router: Virgin Media Hub 5 Channel ID: 159 (OFDM) Locked Status: Locked RxMER: 36 dB PLC Power: -9.2 dBmV Corrected Errors: 721,981,898 Uncorrectable Errors: 113,766,705 The error count continues rising even after rebooting the router. We’ve already checked all cables and splitters inside the house—they’re properly connected and in good condition. Despite this, we’re seeing frequent disconnections, lag, and loss of service. Could someone from the team please investigate this? It feels like there might be a signal issue either at the street cabinet or on the line coming into the property. Happy to provide further data if needed. Thanks in advance, KellySYNC Timing Synchronization failure
So I have been having issues for the last year since I moved. Just constant network dropouts for a few minutes at a time. I'm quite easy-going so I hadn't really pushed the subject with VM. However, I am currently working remotely and it is causing me a lot of bother. I called VM support on 26/06/25 and was simply ignored in everything I tried to tell the chap on the phone and told that I need to trust him and that resetting the router for the 10th time this week will in fact be the solution to all my problems. Anyway, here we are still having issues. I do not know what steps to take to get real support and another call to the lovely offshore support team may just make me lose it. I can see some logs on my router and every time the dropouts happen the logs are the same. SYNC Timing Synchronization failure Started Unicast Maintenance Ranging - No Response received - T3 time-out 16 consecutive T3 timeouts while trying to range on upstream channel 0Hub 3 hot weather no Internet
Hi, during hot weather(25°+) my hub 3.0 led shows a steady red and the internet goes. It only comes back on when the weather/temp cools down. This consistently happened every hot weather day the last few weeks. I've had my hub 3.0 about a decade now but this is my first time with this issue. Service status for my area always shows as good. I check all connections and reset everytime but it only works for a min then it goes again. The only thing that solves it is waiting for the weather to cool🙁. It's been in the same spot with lots of space around it for years without issue until now.Hub 5 flashing blue
Hello I hope someone can help me here.. just recently got a new hub 5 delivered because my old one broke and now this one is constantly flashing blue for almost 2 days now 😞 I’ve called and emailed but no one is helping me. I’m guessing it’s something to do with the box needing activated or something? really hope someone can help me in this thread thank you so muchIssues with Wi-Fi
Hello, My Hub4 router keeps intermittently cutting out. It ends up coming back with the flashing light. It happens at least once every hour or two. This includes wireless and wired connections. I have tested different wires, I'm really not sure what to do. When i use the diagnostic tool it has issues with the broadband and the TV, but it's been going on for at least a week at this point and it says if it persists for 24 hours an engineer will come out. Any help would be appreciated, ThanksBroadband is down for 6 days!
Just wondering what is happening with VM that they cannot fix an issue for six days in W3 London area? Anybody else experiencing this? They keep promising to fix it every day and customer service was absolutely dreadful. I’m still within 14 days grace period after signing to your contract. Considering to leave and use 5g with Three (much cheaper) any suggestions?
