Forum Discussion

supafez's avatar
supafez
Just browsing
27 days ago

Internet stops working once a day requiring a router reboot

Hi,

I recently upgraded from volt500 to volt 1gig, which needed a modem change from hub3 to hub5. I use it in modem mode with my own router.

Once a day now, the internet completely stops working, and I need to reboot the router by unplugging and replugging. 

After doing some searching, my 3.1 downstream channel is extremely weak. 

Channel IDLocked StatusRxMER Data (dB)PLC Power (dBmV)Corrected errors (Active Profile)Uncorrectable errors (Active Profile)
159Locked32-15.74190397012674230
 

Can someone look into this?

Connection
Help
Hub 5
Internet

3 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    27 days ago

    Looks like you need a technician’s visit. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • supafez's avatar
    supafez
    Just browsing
    27 days ago

    Thanks for the reply. I'll get onto them first thing in the morning.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      25 days ago

      Hi supafez, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're having an issue with your connection. We've not been able to locate your account to run some checks on the connection but as you've mentioned you're using your own, third party router, we would need this to be removed to see if the issue continues. 

      Please test this and see if you get the same issues. Pop back and let us know and we can then help further.

      Many thanks,