Forum Discussion

supafez's avatar
supafez
Just joined
11 hours ago

Internet stops working once a day requiring a router reboot

Hi,

I recently upgraded from volt500 to volt 1gig, which needed a modem change from hub3 to hub5. I use it in modem mode with my own router.

Once a day now, the internet completely stops working, and I need to reboot the router by unplugging and replugging. 

After doing some searching, my 3.1 downstream channel is extremely weak. 

Channel IDLocked StatusRxMER Data (dB)PLC Power (dBmV)Corrected errors (Active Profile)Uncorrectable errors (Active Profile)
159Locked32-15.74190397012674230
 

Can someone look into this?

Connection
Help
Hub 5
Internet

2 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    10 hours ago

    Looks like you need a technician’s visit. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • supafez's avatar
    supafez
    Just joined
    10 hours ago

    Thanks for the reply. I'll get onto them first thing in the morning.