New Hub required
Hi, I'm on the M250 Broadband package, but my hub is a Hub 2. My broadband download speed is capped at 100Mbps. Please help arrange a replacement Hub. Thank you.
Forum Discussion
Yes you could do with a new hub but likely your problem is something else are you testing be wire to the hub? does your device connection info show your link speed is 100Mb?
Thanks for your response. I'm doing a Speedtest from my phone, it never goes above 100Mbps, it used to go to 200+.
Your hub does not limit your speed to 100Mbps, more likely your PC's adapter card or Ethernet cable is imposing a limitation.
If you have a landline VM will upgrade your hub by next year.
Thanks for your response. Yes, I have a landline too. I could wait for VM to upgrade the hub in time, but the info on the M250 product says a Hub 3 or 4 is neccessary.
Hi Cp3t3r5 👋
Welcome back to the community! Thanks for posting. Sorry to hear these concerns about the speeds reaching your hub and devices. If you require a hub upgrade as part of a package change in order to process the broadband speeds we usually arrange this when upgrading.
You can compare hub specifications here Virgin Media Hub 3, Hub 4 & Hub 5 | Hub Swaps & Upgrades . (Although sadly the hub 2 is no longer included.)
We will need to send you a PM to take a closer look at your speeds and offer support getting a replacement hub sent out if this is needed. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
That’s because the SH2 is no longer available. You should get at least a Hub 3. Nonetheless, the SH2 is still good for 250.
You need to use a wired test as VM only guarantee a WIFI speed of 30Mb.
As for the phone, sounds like it’s connecting on the 2.4Ghz band?Thanks for PMs and other helpful messages. My Hub 2 is old and I’m hopeful it can be replaced.
Hi cp3t3r5,
Thanks for coming back to us on this one. With it being a Hub 2, we can certainly get a replacement sent out for you. I can see that you're in a private message with my colleague and they will come back to you as soon as they can.
Many thanks,
Thanks for speaking with us today cp3t3r5 on the VM forums. 👋🏼
I'm glad we have been able to assist and get the hub replaced for you with a newer one.
Let us know how it goes when the hub arrives.
Reach out to us for any other queries and we'll assist wherever and however we can.
Kind regards,
Ilyas.
Thank you Illyas and team, looking forward to my new Hub 5!
Hub 5 arrived as expected yesterday and installed today, all good so far. Thank you!
