Forum Discussion

cp3t3r5's avatar
cp3t3r5
On our wavelength
12 months ago
Solved

New Hub required

Hi, I'm on the M250 Broadband package, but my hub is a Hub 2. My broadband download speed is capped at 100Mbps. Please help arrange a replacement Hub. Thank you.
  • Ilyas_Y's avatar
    Ilyas_Y
    12 months ago

    Thanks for speaking with us today cp3t3r5 

    I'm glad we have been able to assist and arrange a delivery for the hub.
    All information has been mentioned within our private chat.

    Let us know if you need anything else and we'll assist.

    Kind regards,
    Ilyas.

Roger_Gooner's avatar
Roger_Gooner
Alessandro Volta
12 months ago

Your hub does not limit your speed to 100Mbps, more likely your PC's adapter card or Ethernet cable is imposing a limitation.

If you have a landline VM will upgrade your hub by next year.

cp3t3r5's avatar
cp3t3r5
On our wavelength
12 months ago

Thanks for your response. Yes, I have a landline too. I could wait for VM to upgrade the hub in time, but the info on the M250 product says a Hub 3 or 4 is neccessary.

  • Molly_T's avatar
    Molly_T
    Forum Team
    12 months ago

    Hi Cp3t3r5 👋

    Welcome back to the community! Thanks for posting. Sorry to hear these concerns about the speeds reaching your hub and devices. If you require a hub upgrade as part of a package change in order to process the broadband speeds we usually arrange this when upgrading. 

    You can compare hub specifications here Virgin Media Hub 3, Hub 4 & Hub 5 | Hub Swaps & Upgrades . (Although sadly the hub 2 is no longer included.)

    We will need to send you a PM to take a closer look at your speeds and offer support getting a replacement hub sent out if this is needed. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞