cp3t3r5
12 months agoOn our wavelength
New Hub required
Hi, I'm on the M250 Broadband package, but my hub is a Hub 2. My broadband download speed is capped at 100Mbps. Please help arrange a replacement Hub. Thank you.
Thanks for PMs and other helpful messages. My Hub 2 is old and I’m hopeful it can be replaced.
Hi cp3t3r5,
Thanks for coming back to us on this one. With it being a Hub 2, we can certainly get a replacement sent out for you. I can see that you're in a private message with my colleague and they will come back to you as soon as they can.
Many thanks,
Thanks for speaking with us today cp3t3r5 on the VM forums. 👋🏼
I'm glad we have been able to assist and get the hub replaced for you with a newer one.
Let us know how it goes when the hub arrives.
Reach out to us for any other queries and we'll assist wherever and however we can.
Kind regards,
Ilyas.