Forum Discussion

Enachu12K's avatar
Enachu12K
Just joined
19 days ago

Hub 3 hot weather no Internet

Hi, during hot weather(25°+) my hub 3.0 led shows a steady red and the internet goes. It only comes back on when the weather/temp cools down.

This consistently happened every hot weather day the last few weeks. I've had my hub 3.0 about a decade now but this is my first time with this issue. 

Service status for my area always shows as good. I check all connections and reset everytime but it only works for a min then it goes again. The only thing that solves it is waiting for the weather to cool🙁. 

It's been in the same spot with lots of space around it for years without issue until now. 

Broadband
Help
hot
Hub3
Internet
red light
router
WIFI

3 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    18 days ago

    Is the hub shaded from the sun? If so the problem is likely to be with VM's network.

  • Client62's avatar
    Client62
    Alessandro Volta
    18 days ago

    Is my Hub 3 hot or not ?

    To check login in to the Hub 3 menu at http://192.168.0.1/ 
    use the numeric Hub password from the bottom side label.   ( this is not the Wi-Fi password )

    Run the Network diagnostic tool

    Scroll down through the results and find the Temperature entry.   Is it:  Normal  ? 

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    13 days ago

    Hi Enachu12K 👋 welcome to the community forum! Thanks for posting. 

    Sorry to hear these concerns about your Hub 3's connection, the red light and it's temperature. 

    Have you been able to try the advice of other community members and check the temperature of your hub? Is it hot to touch?

    I will send you a PM to confirm a few details and see if we need to arrange a replacement. Please keep an eye on your inbox 📩 in the top right corner of the page. We can then return to this public thread with another update when possible. 

    Thanks for your patience in the meantime! 🌞