Blinking red light on Hub 5x and
My Hub 5x lost connection yesterday and the red light is flashing. I've restarted it several times but that hasn't helped. Engineer visit booked for Tuesday next week but I can't wait that long. My wife and I both work from home so this is a nightmare. I even ordered a new fiber optic cable in case that was causing the issue as the original one is slightly damaged. Is there anything I can try?Another vote for media mode on Hub 5x
I am new customer, still in cooling off period. FTTP with Hub5x, first time on FTTP. For the last 6+ years and 3 ISPs I have run my home network through my own router and DNS (Pi-Hole), IPS modems put in the modem mode. Now I can't, and I can't even disable wifi completely on Hub 5x. It did not cross my mind before I ordered Virgin that it would not be possible to do this. It is ridiculous as there is no technical reason not to let customers choose modem mode or use their own custom DNS. I chatted with customer service and my repeated questions about justification for this decision were ignored. So if anyone in the company is reading this, please do something about it. PS I have tried various options suggested on the web and these forums, but nothing works. I will try to set it up with double NAT but if it doesn't work, I will cancel.Hub 5x - Vm connect app completely unfunctional
For the last two weeks or so my virgin media connect app has completely stopped working it doesn’t let me see any devices it deleted one of my accounts and now it just keeps giving me the same message Oops! Something went wrong. Hub 5x customers only: we’re sorry we’re having issues with the pause/unpause on Hub 5x you may experience isssues while using this feature We’re working hard in the background to fix this ASAP My computer is blocked on the app and I can’t get onto it to unblock it because the app won’t load at all it just keeps giving me this message please help thanksIssues with a stable connection
I have a Hub 5 x on a GIG1 connection, the connection was fine and had little to no disconnections, over the 8 months it was working, on the 18/05/2024 the connection was disconnected due to an outage in the Accrington area, this was resolved within the day however the connection stability is so bad it is unreal, report was filed and they sent out an engineer who cleaned the fibres and that then said this should resolve, the first engineer cleaned all but one fibre in the cabinet, the second engineer came out and cleaned all the fibres, then after this as the issue was still happening I asked for them to replace the router and see if that could work, got an engineer out to install a new router, the issue was still happening I noted a couple of things, the speed is okay and works to the full speed when the line is working however the disconnections are many, the router by default has an MTU size of 2000 which is to big to be classed as a frame, if i set this down to the max frame size (1500) it then doesn't let me set it back to 2000, a factory reset sort this and sets it back to default, the resetting of the MTU to 1500 it didn't fix the issue and the disconnections still happen, looked further into it and the router is completely loosing all config of the line the image below is in the admin and info pannel, it shows the every time the internet cuts out, I have spoke to virgin over the phone got no where with them and i cant seem to get though to someone who wants to help, thinkbroadband.com results from the line do I raise a complaint or do I keep trying to get though to someone over the phone who will be able to help?Hub5X XG-PON Questions
Hi everyone, New to Virginmedia and I have a 1Gbs FTTP install planned at the end of the month. My street was dug up by Virgin this year with green fibre cables installs and chat agent confirmed I will be supplied a 5X hub. Seems info on the 5X is still thin on the ground so I thought I'd ask a few questions. 1. As of September has anyone got modem mode to work on the 5X or are we still awaiting a firmware upgrade? 2. The WAN fibre port, does anyone know the spec of the patch cable used, is it single or multi-mode? 3. Is the fibre cable hardwired into the terminating box or could I buy a longer fibre patch lead if I ever wanted to re-position the router? 4. Given the 5X is full fibre (no coax / dociss) what are the average ping times people are seeing, is it sub 10mbs? Does anyone have any BQM's to share? 5. What has the general reliability and stability of the router been like? 6. Has anyone used the 10Gbs/2.5Gbs port to harness the full speed above 1Gbs? Thanks
