Hub 5x issues on firmware 7.8.3-2410.5
Hi, Since my Hub 5x auto-updated to firmware 7.8.3-2410.5 (around 20/08/25), my broadband has become unreliable for online gaming. What’s happening: - Games disconnect after 2–10 minutes, every time. - This happens on multiple devices (Iphone and Samsung Galaxy S25 Ultra). - General browsing and streaming seem fine, but anything that relies on a stable connection drops out. - Pings sometimes show duplicate replies and big spikes in latency. What I’ve tried: - Disabled Smart WiFi and split 2.4 GHz / 5 GHz into separate networks. - Locked 5 GHz to channel 36–48 at 80 MHz. - Changed DNS to Google and Cloudflare. - Tested MTU (1472 works fine). - Tried keepalive scripts to hold the connection open. - VPN fixes the problem completely (but obviously I shouldn’t need to use one just to play games). This only started after the 7.8.3-2410.5 update. Before that, everything was stable. Can you confirm if this is a known issue with the latest Hub 5x firmware, and if there’s a fix or workaround? It looks like the router is mishandling online gaming traffic. Thanks.Downloading on Xbox App for PC, and console's only working when connected to a VPN.
So I've been having this problem for about a month now. For the first 3 weeks of having Virgin fibre (via the Hub5x), I had no issues with downloading anything, and the speeds were great. However after one night, when the internet went down, I went to reset the hub to check to see if that fixed any issue. It reconnected, but since then I have had the issue described in the title. Typically what happens is a download will start, it will download for a few seconds and then I'll get an error notification, or a message that the download was stopped (or in the PlayStation's case, stuck on 'calculating'). Strangely, even when not connected to VPN, I can still download via Steam, and Epic Games Launcher on PC. I haven't tried absolutely every app, so I can't say for sure how many do or don't work. When I do connect to a VPN (currently using ProtonVPN), I can all of a sudden start downloading again without issue. I also tend to find that certain games drop connection when not using a VPN, but I'm unsure if that's related. I have tried so many different fixes, ranging from the basics to some more complex stuff, but I can't for the life of me figure it out. If anyone has any idea what might be causing certain downloads to be blocked/cancelled and throwing up error codes, it would be much appreciated. Thanks.Blinking red light on Hub 5x and
My Hub 5x lost connection yesterday and the red light is flashing. I've restarted it several times but that hasn't helped. Engineer visit booked for Tuesday next week but I can't wait that long. My wife and I both work from home so this is a nightmare. I even ordered a new fiber optic cable in case that was causing the issue as the original one is slightly damaged. Is there anything I can try?WiFi pod won’t connect to router
Hi, I recently moved home to an xgs pon area, which means I’ve had to change route from old hub 5 which had coax connection from the omni box outside to 5x router which takes the optical fibre connection from the omni box. i had a WiFi booster pod the black one with my previous router, I can’t seem to get it to connect to my new router it constantly flashes white as if it’s trying to connect but can’t. does anyone know if there’s a work around this or will the pod be assigned to my old router only? thanks :)Another vote for media mode on Hub 5x
I am new customer, still in cooling off period. FTTP with Hub5x, first time on FTTP. For the last 6+ years and 3 ISPs I have run my home network through my own router and DNS (Pi-Hole), IPS modems put in the modem mode. Now I can't, and I can't even disable wifi completely on Hub 5x. It did not cross my mind before I ordered Virgin that it would not be possible to do this. It is ridiculous as there is no technical reason not to let customers choose modem mode or use their own custom DNS. I chatted with customer service and my repeated questions about justification for this decision were ignored. So if anyone in the company is reading this, please do something about it. PS I have tried various options suggested on the web and these forums, but nothing works. I will try to set it up with double NAT but if it doesn't work, I will cancel.Hub 5x - Vm connect app completely unfunctional
For the last two weeks or so my virgin media connect app has completely stopped working it doesn’t let me see any devices it deleted one of my accounts and now it just keeps giving me the same message Oops! Something went wrong. Hub 5x customers only: we’re sorry we’re having issues with the pause/unpause on Hub 5x you may experience isssues while using this feature We’re working hard in the background to fix this ASAP My computer is blocked on the app and I can’t get onto it to unblock it because the app won’t load at all it just keeps giving me this message please help thanksIssues with a stable connection
I have a Hub 5 x on a GIG1 connection, the connection was fine and had little to no disconnections, over the 8 months it was working, on the 18/05/2024 the connection was disconnected due to an outage in the Accrington area, this was resolved within the day however the connection stability is so bad it is unreal, report was filed and they sent out an engineer who cleaned the fibres and that then said this should resolve, the first engineer cleaned all but one fibre in the cabinet, the second engineer came out and cleaned all the fibres, then after this as the issue was still happening I asked for them to replace the router and see if that could work, got an engineer out to install a new router, the issue was still happening I noted a couple of things, the speed is okay and works to the full speed when the line is working however the disconnections are many, the router by default has an MTU size of 2000 which is to big to be classed as a frame, if i set this down to the max frame size (1500) it then doesn't let me set it back to 2000, a factory reset sort this and sets it back to default, the resetting of the MTU to 1500 it didn't fix the issue and the disconnections still happen, looked further into it and the router is completely loosing all config of the line the image below is in the admin and info pannel, it shows the every time the internet cuts out, I have spoke to virgin over the phone got no where with them and i cant seem to get though to someone who wants to help, thinkbroadband.com results from the line do I raise a complaint or do I keep trying to get though to someone over the phone who will be able to help?
