Hub 5 Router with no light
I switched from 250MB Broadband earlier this week to 1GB, the new router Hub 5 was plugged in and all worked for 5 days, now I have no broadband however oddly enough the TV still appears to work. I checked the router and it has no lights on , spoke to Virgin support and they are sending an engineer to visit. I suggested plugging in the old router which we did and whilst I can connect to the router it does not have any Internet which I suspect is a setting on the Virgin side to switch back to 250MB. Does no light on the hub suggest it is faulty? Any suggestions as 4 days with no broadband is not great. Also checked with next door neighbour and there broadband is working fine.Hub 5x Samsung S95F TV buffering/disconnects
I'm on the 125 service for the last two weeks, Hub 5x with a black wi-fi pod. The TV connects fine via wi-fi but drops out in the middle of viewing with Network Error, regardless of App. A soft reset sometimes works, but a power recycle needed usually. Having been on Now broadband which worked fine, frustrating! I have read that channel optimization can be an issue, but with a Pod it can't be turned off. My wi-fi analyser states channel 108 is congested and that's where the 5GHz band is. Every other device - laptops, phone work fine and the TV room has an excellent signal and throughput. I've reset the router and the pod, run the TV diagnostics for Wi-Fi and Samsung Smart Hub which pass OK. Any help appreciated.Device Pausing on 5x Hub
I have been a customer of Virgin Media since April 2024 and have had the 5x Hub since becoming a customer. The problem I am having is that I cant pause any devices on the app. I have had this problem since receiving the hub which has been over 1.5 years. I have complained about this before and every time I try pause a device I just keep getting the message "Device pausing available soon" it says you are working on this issue and working hard to fix it asap. This issue is taking far too long. When is this issue going to be fixed? I along with alot of other customers pay our bill faithfully and should be able to use this feature. Please hurry up and get this issue fixedHub 5x issues on firmware 7.8.3-2410.5
Hi, Since my Hub 5x auto-updated to firmware 7.8.3-2410.5 (around 20/08/25), my broadband has become unreliable for online gaming. What’s happening: - Games disconnect after 2–10 minutes, every time. - This happens on multiple devices (Iphone and Samsung Galaxy S25 Ultra). - General browsing and streaming seem fine, but anything that relies on a stable connection drops out. - Pings sometimes show duplicate replies and big spikes in latency. What I’ve tried: - Disabled Smart WiFi and split 2.4 GHz / 5 GHz into separate networks. - Locked 5 GHz to channel 36–48 at 80 MHz. - Changed DNS to Google and Cloudflare. - Tested MTU (1472 works fine). - Tried keepalive scripts to hold the connection open. - VPN fixes the problem completely (but obviously I shouldn’t need to use one just to play games). This only started after the 7.8.3-2410.5 update. Before that, everything was stable. Can you confirm if this is a known issue with the latest Hub 5x firmware, and if there’s a fix or workaround? It looks like the router is mishandling online gaming traffic. Thanks.Downloading on Xbox App for PC, and console's only working when connected to a VPN.
So I've been having this problem for about a month now. For the first 3 weeks of having Virgin fibre (via the Hub5x), I had no issues with downloading anything, and the speeds were great. However after one night, when the internet went down, I went to reset the hub to check to see if that fixed any issue. It reconnected, but since then I have had the issue described in the title. Typically what happens is a download will start, it will download for a few seconds and then I'll get an error notification, or a message that the download was stopped (or in the PlayStation's case, stuck on 'calculating'). Strangely, even when not connected to VPN, I can still download via Steam, and Epic Games Launcher on PC. I haven't tried absolutely every app, so I can't say for sure how many do or don't work. When I do connect to a VPN (currently using ProtonVPN), I can all of a sudden start downloading again without issue. I also tend to find that certain games drop connection when not using a VPN, but I'm unsure if that's related. I have tried so many different fixes, ranging from the basics to some more complex stuff, but I can't for the life of me figure it out. If anyone has any idea what might be causing certain downloads to be blocked/cancelled and throwing up error codes, it would be much appreciated. Thanks.Blinking red light on Hub 5x and
My Hub 5x lost connection yesterday and the red light is flashing. I've restarted it several times but that hasn't helped. Engineer visit booked for Tuesday next week but I can't wait that long. My wife and I both work from home so this is a nightmare. I even ordered a new fiber optic cable in case that was causing the issue as the original one is slightly damaged. Is there anything I can try?WiFi pod won’t connect to router
Hi, I recently moved home to an xgs pon area, which means I’ve had to change route from old hub 5 which had coax connection from the omni box outside to 5x router which takes the optical fibre connection from the omni box. i had a WiFi booster pod the black one with my previous router, I can’t seem to get it to connect to my new router it constantly flashes white as if it’s trying to connect but can’t. does anyone know if there’s a work around this or will the pod be assigned to my old router only? thanks :)Another vote for media mode on Hub 5x
I am new customer, still in cooling off period. FTTP with Hub5x, first time on FTTP. For the last 6+ years and 3 ISPs I have run my home network through my own router and DNS (Pi-Hole), IPS modems put in the modem mode. Now I can't, and I can't even disable wifi completely on Hub 5x. It did not cross my mind before I ordered Virgin that it would not be possible to do this. It is ridiculous as there is no technical reason not to let customers choose modem mode or use their own custom DNS. I chatted with customer service and my repeated questions about justification for this decision were ignored. So if anyone in the company is reading this, please do something about it. PS I have tried various options suggested on the web and these forums, but nothing works. I will try to set it up with double NAT but if it doesn't work, I will cancel.Hub 5x - Vm connect app completely unfunctional
For the last two weeks or so my virgin media connect app has completely stopped working it doesn’t let me see any devices it deleted one of my accounts and now it just keeps giving me the same message Oops! Something went wrong. Hub 5x customers only: we’re sorry we’re having issues with the pause/unpause on Hub 5x you may experience isssues while using this feature We’re working hard in the background to fix this ASAP My computer is blocked on the app and I can’t get onto it to unblock it because the app won’t load at all it just keeps giving me this message please help thanks