Hub 5x - Vm connect app completely unfunctional

Question

For the last two weeks or so my virgin media connect app has completely stopped working it doesn’t let me see any devices it deleted one of my accounts and now it just keeps giving me the same message&nbsp;
Oops! Something went wrong. Hub 5x customers only: we’re sorry we’re having issues with the pause/unpause on Hub 5x you may experience isssues while using this feature
We’re working hard in the background to fix this ASAP&nbsp;
My computer is blocked on the app and I can’t get onto it to unblock it because the app won’t load at all it just keeps giving me this message&nbsp;
&nbsp;
please help thanks

legacy1 · Answer

Reset it

Millsh · Answer

Did you get this sorted?

Client62 · Answer

Use the Hub 5x menu ( not Connect app ) and delete all MAC Filtering entries.

Rhogan · Answer

Already tried resetting it to no avail I will try the hub 5x menu and report back in a moment just busy right now

Forum Discussion

Hub 5x - Vm connect app completely unfunctional

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