Forum Discussion

nath0french0's avatar
nath0french0
Joining in
11 months ago

hub 5x power supply

hello, I need to to get a new power adaptor for the hub 5 x, i phone up last week and they guy on the phone said he ordered the item for me, but it arrived today and he ordered the wrong cable, just wondering if anyone can help me get the correct cable many thanks 

  • legacy1's avatar
    legacy1
    Alessandro Volta

    You know VM I have a idea!! 

    Have the hubs with permanent attached cable/plug so you can't go wrong😁

    • carl_pearce's avatar
      carl_pearce
      Community elder

      They aren't designed and built in house, so that feedback would need to be to the OEM supplier, not VM.

  • Hi nath0french0 πŸ‘‹ Thank you for your post and welcome to the Virgin Media Community πŸ˜€

    We're sorry to hear about the poor experience you've had πŸ˜”

    I can see you've spoken to the team since you posted. Has this now been dealt with?

    Regards,
    Daniel

    • nath0french0's avatar
      nath0french0
      Joining in

      hello daniel_et, i have messaged on the WhatsApp and they said they have sent one out, im not sure if its the correct cable so will have to wait