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sadgit1971's avatar
sadgit1971
On our wavelength
2 months ago
Solved

New power supply

Hello

I upgraded my v6 to 360 a couple of months ago and this week the power supply has started having a horrible high piched noise as if their is so.ething wrong with the coil in it. Is there anyway to get a replacement please? No need for an engineer for a power supply but it is driving me insane. 😶

  • Carley_S's avatar
    Carley_S
    28 days ago

    Thank you for joining me over private message sadgit1971. 

    Glad we've been able to get this ordered for you now. If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 months ago

    Hi sadgit1971 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with your noisy power supply. We can look into this for you on our side. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    28 days ago

    Thank you for joining me over private message sadgit1971. 

    Glad we've been able to get this ordered for you now. If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

    • sadgit1971's avatar
      sadgit1971
      On our wavelength
      28 days ago

      Thank you again for all of your help, it is really appreciated 

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        26 days ago

        You're very welcome and also if you have any issues or questions now or in the future, please let us know here and we'd be happy to help.