Forum Discussion

Royster58's avatar
Royster58
Tuning in
3 months ago

Replacement power supply

Hi.

The power supply from my stream box to mains is currently faulty, I suspect either the adaptor or the lead. Sometimes I get the message that there is not enought power to start stream and more recently I get complete loss of power randomly in the middle of a football game or when watching anything. Is it possible to get a replacement cable and adaptor please?. I tried an alternative cable which didnt work at all so I assume it has to be a Virgin one. 

  • Hi. Can a forum team member help me obtain a replacement cable and plug to power my virgin stream box. The current ones are faulty. 

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team

      Hi Royster58, thank you for your posts.

      I can see you've spoken to the team since your latest post. Has this matter now been dealt with?

      Please pop back to us at your earliest convenience. 

      Regards,
      Daniel

      • Royster58's avatar
        Royster58
        Tuning in

        Hi Daniel. Yes thank you the item is on its way to me 🙂