Forum Discussion

bardar's avatar
bardar
Tuning in
4 months ago
Solved

power supply for v6 faulty, so i need an engineer?

on phone to vm, need a new power supply but i need an engineer bring it? and sit in for a 4 hour window to do this?

madness

  • after almost 2 hours on whatsapp and 35 minutes on the phone, whatsapp finally replies and says new power supply in the post, delivered in 3 to 5 days.

    sanity at last, no mention of a new remote as one is kaput (only used when the kids are staying over so not a great hardship) i guess that phone calls for another day.

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey bardar, thank you for reaching out and I am so sorry to hear about this.

      Please do keep us updated on the new power supply.

      What is happening with the remote control? 

      • bardar's avatar
        bardar
        Tuning in

        still waiting on power supply, remote is completely dead, took it to a local shop to test,

        tried to order a new one from link poster above gave me.

        Sorry, there was an issue placing your order

        Please try again later or chat to one of our team for more help.

         
         
         

         

  • just to add, i received a new remote today in the post, still no plug though 🤐

  • now been sent what looks like a signal booster plug, with the end part to screw cable feed into.

    next time  i have to contact VM i think i will take note of the total time out my life from start to finish to resolve issue.

    please note this does not include the folks on this forum