Hi,
The scroll buttons & a few others have stopped working on my remote.
I called 150 which directed me to the website to order a new one. The webpage then told me it was unable to order one. I then asked the Virtual Assistant, who directed me to another webpage to order one, which then also told me it was unable to order one
Can I get this resolved ?
Regards,
Richo
Hi Richo,
Go to the following page and sign into My Virgin Media, hopefully that will place your order for a replacement remote.
https://www.virginmedia.com/help/check/status/order-remote/unauthenticated
Hi newapollo,
I'm afraid it's the same result as before.
That's unfortunate Richo, it works for me although I have a TV360 box.
Have you tried a different browser or using an incognito/private window?
A member of the forum team should pick this up for you, although it may be a day or two.
In the meantime you can download and use the TVGo app as a temporary remote on android and ios devices
I had another go at it but had the same response. I spoke to the Virtual Asst again & after clicking the 'need further help' option I had someone join the chat.
After explaining the issue & a few account checks, they have said a new remote has been ordered without any cost & is on the way.
Hopefully this is the case. Will update if it arrives.
Hi @ Daniel_Et
Thanks for your reply.
No I haven't received the new remote yet.
I just checked the "Orders & Appointments" section & there is nothing listed. See below.
Regards,
Richo
Hi @ Daniel_Et
Also here's the conversation I had on Thursday & their confirmation that they had ordered it.
Regards,
Richo
Still no resolution to this so far
