Forum Discussion

JohnW661's avatar
JohnW661
Joining in
8 months ago
Solved

Can't order a replacement remote control

The remote for our main living room box is broken and no longer works. I tried to order a replacement online and keep getting "Sorry, there was an issue placing your order"

The chat with us online button on the page doesn't work and it tells me to call 150. When I call 150 and select remote problems it tells me to go to the website and hangs up on me. Since the website doen't work I'm left in a loop of it telling me to go to 150 and then 150 telling me to go back to the website.

This box is used by a 79 year old who will have difficulty using the TVControl app to control the box, but since I can't talk to anyone to get a replacement I don't know what I can do to help him.

  • Robert_P's avatar
    Robert_P
    8 months ago

    Hello JohnW661

     

    Sorry to hear of the remote control issues and problems ordering a replacement, thanks for raising the issues via the forums and welcome to the community.

     

    I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

  • roy247's avatar
    roy247
    Superstar
    8 months ago

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

     

    • JohnW661's avatar
      JohnW661
      Joining in
      8 months ago

      Sadly that doesn't work, it gives me 6 options to choose and if I wait it just repeats over and over, it doesn't go to a queue

      • Robert_P's avatar
        Robert_P
        Forum Team
        8 months ago

        Hello JohnW661

         

        Sorry to hear of the remote control issues and problems ordering a replacement, thanks for raising the issues via the forums and welcome to the community.

         

        I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.